Program Assistant Manager

Penn Mar 2021•Freeland, MD

About The Position

The Program Assistant Manager supervises PRN direct support team members and oversees performance reviews, training and certifications, timekeeping, PTO requests, service notes, attendance, and other required documentation. The role provides feedback and retraining as needed. The position manages financial matters for people supported, including representative-payee paperwork, tax filing coordination, monitoring resource limits, establishing ABLE or pooled asset trusts when needed, coordinating Social Security benefit paperwork, approving bill payments, reviewing financial records, and processing program credit-card receipts and purchases. The Program Assistant Manager also manages incident reporting and investigations, coordinates follow-up after administrative reviews, and ensures compliance with individual support plans, required training and certifications, monthly site assessments, correction plans, and licensing reviews.

Requirements

One of the following education and experience combinations supporting individuals with IDD: associate’s degree and four years of relevant experience; bachelor’s degree and two years of experience; or master’s degree and one year of experience.
Two years of supervisory experience supervising two or more team members.
Valid U.S. driver’s license and at least two years of driving experience; time driving with a learner’s permit or provisional license does not count toward this requirement.
Willingness and ability to undergo pre-employment and random drug screening.
Must be authorized to work in the United States.
Must be at least 18 years old.
Ability to lift, carry, or otherwise move items weighing 20 pounds regularly and 50 pounds occasionally.
Ability to transfer or assist in transferring individuals.
Adequate visual acuity to perform essential functions.
Ability to read, write, and speak English to communicate with individuals and team members.

Responsibilities

Directly supervise PRN direct support team members.
Complete six-month and annual performance reviews.
Oversee the training and certification process for direct reports.
Monitor, review, and approve direct reports’ timesheets and PTO requests.
Ensure completion of daily service notes, attendance, and other required documentation.
Provide regular feedback and retraining when necessary.
Complete representative-payee paperwork when applicable and coordinate tax filing.
Monitor resource limits and establish ABLE or pooled asset trusts as needed.
Coordinate completion of SSA, SSI, and SSDI benefit paperwork.
Approve payment of bills, including medical, room-and-board, and subscription expenses.
Monitor financial documents for people supported to ensure accuracy and spending integrity.
Submit and appropriately code credit-card receipts.
Approve receipts for program purchases submitted by the Residential Supervisor.
Follow state-required incident-reporting procedures, including required timeframes and systems.
Obtain Certified Investigator Training/Certification.
Ensure incidents requiring investigation are started and completed within the required timeframe.
Participate in and coordinate follow-up procedures after administrative reviews.
Ensure team members are trained and up to date on individuals’ PCPs and ISPs.
Ensure support plans and protocols are accurate and revised annually or as needed.
Complete mandatory training and certifications, and ensure direct reports do so, within required timeframes.
Complete monthly site assessments and implement and ensure completion of correction plans when necessary.
Actively participate in licensing reviews.

Benefits

Starting annual salary of $48,800.
17 days of accrued PTO in the first year, increasing to 19 days beginning in the second year.
Holiday pay.
Medical, dental, and vision benefits.
Short- and long-term disability.
403(b) retirement plan.
Employee referral bonus program.
Extensive paid training and ongoing opportunities for job-related education and career advancement, including a career ladders program.
Tuition reimbursement.
Supportive leadership team.