Assistant Program Manager

Hope The Mission•Woodlands, CA

About The Position

The Assistant Program Manager helps ensure Hope the Mission’s Interim Housing program operates smoothly, consistently, and reliably. Under the supervision of the Program Manager, this role oversees staff, supports compliance with program rules and contracts, maintains safety and site standards, and leads the program when the Program Manager is away. The position balances operational and personnel responsibilities, including records management, compliance, safety, staff support, and responding to participant needs. The Assistant Program Manager helps ensure the program reflects Hope the Mission’s commitment to trauma-informed care, harm reduction, and Housing First principles. Duties include supporting daily operations and documentation, assisting with staff guidance and training, helping staff respond to participant needs, maintaining facility and safety standards, tracking supplies, and coordinating with community partners. The role may also provide shift coverage, support program events, and work with security personnel. The schedule is Tuesday through Saturday, 3:30 PM to 12:00 AM. The employee may work with individuals and families in crisis, including people who may be ill or affected by alcohol or drugs, and must be prepared to respond to crisis or potentially hostile situations. The role involves administrative work and use of computers and office equipment, as well as walking, climbing stairs, lifting up to 25 pounds, and periodically working outdoors. Reliable transportation is required.

Requirements

Bachelor’s degree in social sciences or a closely related field, or an equivalent combination of experience and education that provides the required knowledge, skills, and abilities.
Two to three years of housing- and homelessness-program-related experience.
Two years of supervisory or management-level experience.
Computer and digital literacy.
Strong written and verbal communication skills.
Effective staff supervision, coaching, and performance management skills.
Knowledge of supportive-services program development and implementation in human-services environments.
Strong understanding of contract compliance, program accountability, and outcomes measurement.
Strong interpersonal skills, emotional intelligence, emotional resilience, and sensitivity toward people experiencing hardship.
Ability to lead with integrity and uphold the organization’s mission, values, and service philosophy.
Demonstrated commitment to addressing homelessness and related systemic issues, including poverty, housing instability, and access to services.
Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers.
Working knowledge of Motivational Interviewing, Harm Reduction, Housing First, and Trauma-Informed Care.
Must pass required background screening and pre-employment and ongoing drug and alcohol screenings.
For roles requiring driving, must have an acceptable motor vehicle record, a California driver’s license, and proof of vehicle insurance meeting the organization’s requirements.
Must maintain proof of legal authorization to work in the United States.
Must comply with company policies, including safety, confidentiality, conduct, and HIPAA standards.
Must have reliable transportation.
Ability to perform the physical demands of the role, including walking, climbing stairs, standing, bending, squatting, kneeling, twisting, reaching, handling objects and equipment, and lifting up to 25 pounds.
Ability to communicate and exchange information verbally and in writing, perform visual administrative and clerical tasks, and drive vehicles in and around Los Angeles County.

Nice To Haves

Microsoft Office Suite proficiency.
HMIS proficiency.
Spanish language skills.

Responsibilities

Support program leadership in maintaining program operations, documentation, and compliance.
Assist the Program Manager in monitoring program goals and performance targets.
Review program logs, records, and participant files for complete documentation and report missing documentation or compliance concerns.
Maintain participant files, exit documentation, and required reports.
Support follow-up on incident reports and participant grievances.
Track and update compliance documentation, including monthly OSHA forms.
Provide day-to-day staff guidance and support as directed by program leadership.
Assist in coordinating and participating in staff training sessions.
Help orient staff on program procedures, safety protocols, and security systems.
Monitor shift reports and share concerns with the Program Manager.
Assist staff in providing services and responding to participant needs.
Help address participant concerns, conflicts, and complaints using de-escalation techniques.
Model and encourage staff adoption of Housing First, harm reduction, and trauma-informed care practices.
Help coordinate referrals to outside services, including emergency support resources.
Conduct routine checks of bathrooms, common areas, and participant living spaces to ensure safe and sanitary conditions.
Report maintenance issues and safety concerns to the Program Manager.
Monitor medication storage areas and review logs.
Assist with coordinating monthly safety and fire drills.
Track program supply inventory and submit supply requests when needed.
Help organize linen, clothing, and supply storage areas.
Support coordination of resident chores and site upkeep.
Maintain communication with service providers and community partners as directed.
Attend meetings, case conferences, trainings, and community meetings as requested.
Assist with shift coverage when staffing shortages occur.
Support program events, volunteer activities, or fundraising efforts when requested.
Work with security personnel to support a safe environment for participants and staff.
Follow organizational policies regarding attendance, professional conduct, and departmental policies.
Perform other program- and site-related duties as assigned.