PROHRAM & TICKETING ASSISTANT
About The Position
The Program and Ticketing Assistant will support The Ebell's Membership & Programs Department by processing and tracking ticket purchases, managing event check-in, providing program and membership support, and assisting with data and administrative tasks. This is a part-time, non-exempt position requiring 29 hours per week, with availability for certain evenings or weekends. The role involves direct interaction with members and guests, requiring a friendly and professional demeanor. The Ebell of Los Angeles offers a dynamic work environment where duties may change, requiring flexibility and responsiveness from employees. All employees are required to pass a background check.
Requirements
- Previous experience in administrative support, ticketing, customer service, event support, or a related field
- Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines
- Excellent attention to detail and accuracy, particularly when working with ticketing, registration, and attendance information
- Strong written and verbal communication skills
- Friendly, professional, and comfortable interacting with members, guests, and the general public
- Ability to remain calm, flexible, and solution-oriented when handling last-minute changes or unexpected situations during events
- Comfortable working independently while also collaborating with staff and volunteers
- Proficiency with Microsoft Office
- Ability to learn and work with ticketing, registration, and database systems
- Ability to handle confidential or financial information with professionalism and discretion
- Availability to work occasional evenings and weekends for programs and events
- Proficiency in Microsoft Excel, Word, and Outlook required
Nice To Haves
- Experience with Eventbrite or JotForm is a plus
- Nonprofit experience strongly preferred
- Some accounting or financial tracking experience strongly preferred
Responsibilities
- Process and organize ticket purchases for The Ebell’s programs
- Track ticket sales, reservations, complimentary tickets, and guest lists
- Assist with ticket-related questions from guests and staff
- Manage Eventbrite event setup, including creating ticket links, Upticketing, and tracking registrations
- Create JotForm RSVP links for website
- Staff the check-in table for programs
- Check guests in and verify ticket purchases or reservations
- Manage walk-ins, guest lists, and last-minute ticket changes
- Distribute programs, name tags, or other event materials as needed
- Provide a welcoming and helpful first point of contact for guests
- Send event reminders with parking instructions, event time and location, and other relevant information
- Assist with administrative and logistical tasks related to programs or membership as requested
- Prepare materials such as guest lists and seating charts before events
- Assist with basic event setup and breakdown, particularly around the check-in area
- Process ticket and program-related purchases through JotForm, Eventbrite, and over the phone
- Reconcile ticket purchases with attendance information
- Maintain organized and accurate records for reporting and future reference
- Communicate with Accounting Department when ticketing or payment questions arise
Benefits
- Not Applicable
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
