Ticketing Supervisor

Windham Mountain Club•Windham, NY

6d•Onsite

About The Position

The Ticketing Supervisor oversees daily ticketing operations and supports a welcoming guest experience at Windham Mountain Club. The role includes ticket and season pass sales, staff supervision and scheduling, guest issue resolution, locker sales and assignments, and maintaining departmental standards and efficiency. The supervisor works with multiple resort departments and helps meet operational goals while maintaining accurate transactions and confidential guest and financial information. This is a full-time seasonal position for the winter season, based in person in Windham, New York. The role is indoors, with some outdoor responsibilities, and requires commuting in all weather conditions. The schedule includes early mornings, evenings, weekends, and holidays. Housing is available. Pay is $25–$28 per hour, based on experience. The anticipated start is around Thanksgiving week or the beginning of December.

Requirements

Previous leadership experience in ticketing, guest services, hospitality, retail, or a related field.
Strong customer service, communication, and problem-solving skills.
Experience with POS systems and handling transactions.
Proficiency in Microsoft Excel and Outlook.
Ability to train and support team members.
Highly organized and able to multitask in a fast-paced environment.
Ability to commute to and from work in all weather conditions.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to bend, reach, climb stairs, perform repetitive computer tasks, and operate standard office equipment.

Responsibilities

Supervise daily ticketing operations and support exceptional guest service.
Resolve guest concerns and assist with transaction or system issues.
Create and manage staff schedules and departmental coverage.
Sell and assign 3500 Club lockers and maintain locker room standards.
Prepare coffee service on weekends and holidays.
Process lift ticket and season pass sales and ensure transaction accuracy.
Maintain confidential guest information and financial records.
Train, coach, and support ticketing staff.
Monitor POS systems and assist with troubleshooting.
Support departmental goals, reporting, and operational improvements.
Provide information on resort products, events, and services.
Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
Assist with special events, promotions, and other duties as assigned.