Manager Live Ticketing
About The Position
The Manager, Sphere Live assists the Booking department, including the SVP and Live, with tasks essential to the department’s day-to-day operations. The role maintains the on-sale calendar; serves as the primary ticketing contact for events; creates and manages event scaling and show builds; manages artist, promoter, and venue holds; and serves as the department’s primary point of contact for Ticketmaster on day-to-day ticketing issues. The position also supports department reporting, data analysis, and special projects. The role oversees the implementation of event ticketing needs to support client satisfaction and retention, and may provide on-site venue management on event days as needed. It provides experiences for guests, partners, and team members while following appearance and presentation guidelines when on-site.
Requirements
- Strong experience in event ticketing; five or more years is preferred.
- Proficiency in Ticketmaster, TM1, Host, and Archtics.
- Excellent communication and critical-thinking skills.
- Excellent project-management skills.
- Flexibility and ability to multitask and interact with diverse entities.
- Ability to work across various departments.
- Excellent organizational skills.
- Excellent self-motivation skills.
- Ability to work in a fast-paced environment.
- Ability to establish working relationships with people at all levels.
- Ability to identify problems and seek solutions.
- Knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Nice To Haves
- Five or more years of event ticketing experience.
Responsibilities
- Act as the primary ticketing contact for all events.
- Create and manage scaling and show builds for all events.
- Create and distribute event confirmation memos.
- Manage third-party distribution partners.
- Prepare weekly event audits, ticket sales, inventory, and sign-up reports.
- Manage tickets for artist, promoter, and venue holds.
- Act as the department’s primary point of contact for Ticketmaster on ticketing-related issues.
- Oversee, supervise, and execute the implementation of event ticketing needs to support client satisfaction and retention.
- Provide on-site venue management on event days as needed.
- Provide positive experiences for guests, partners, and team members, adhering to appearance and presentation guidelines while on-site.
- Assist with department reporting, data analysis, and special projects.
Benefits
- Career-development tools and resources to help employees understand their interests and purpose, harness their talents, and obtain skills for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
