Ticketing Manager - Special Events
About The Position
The Manager, Ticketing develops scaling plans for venues to build events in ticketing software and compiles and distributes daily ticket counts to internal departments, offices, artist management, agents, and record labels. The role collaborates with venues, artist management, and discount vendors to create ticket packages for shows and events. For assigned special events, the position may manage ticketing operations, including event setup, inventory strategy, ticket allocations, and box office execution. It may develop and implement event-specific ticket scaling, inventory management, and promotional initiatives based on market conditions, audience demographics, and event objectives to maximize attendance and revenue. The role may also partner with promoters, venues, artists, and internal stakeholders to ensure accurate ticketing execution, oversee sales reporting, and support a seamless event experience from on-sale through event completion.
Requirements
- 4–6 years of related work experience, including experience in the entertainment industry.
- Previous supervisory experience.
- Familiarity with basic accounting and budgeting principles.
- Familiarity with AXS, Ticketmaster, and other ticketing platforms.
- Proficiency in Microsoft Word, Excel, Outlook, and Adobe Professional.
- Organized, detail-oriented, and self-motivated.
- Ability to multitask, prioritize, and remain calm in a fast-paced environment.
- Ability to work a flexible schedule, including nights, weekends, and some holidays.
- Excellent interpersonal, written, and verbal communication skills.
Nice To Haves
- Experience developing start-up box offices and strategies.
- Box office experience.
Responsibilities
- Manage setup and configuration of events within ticketing platforms, partnering with promoters or special events teams to ensure accurate event builds and optimal ticketing strategies.
- Manage ticket holds for each event or show and process ticket orders for artist management, record label, and internal purchases.
- Prepare and distribute daily ticket counts for agents, departments, and AEG Presents offices as needed.
- Lead and train new team members on box office operations for assigned events, including will call, guest lists, and artist and promotional ticket allocations.
- Coordinate with venue management, touring personnel, and special event clients to support seamless event execution.
- Collaborate with promoters, venues, artists, and special events teams to develop and execute ticketing promotions, discount programs, and group sales initiatives that support attendance and revenue objectives.
- May create pop-up box offices at seasonal shows and collaborate with special events groups on event ticketing.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid holidays, vacation, and sick time.
- Company-paid basic life insurance and voluntary life insurance.
- Parental leave.
- 401(k) plan with a current employer match of 3%.
- Flexible spending and health savings account options.
- Wellness offerings.
- Eligible for a bonus under the current bonus plan requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
