Banquet & Special Events Manager

BallenIsles Country Club • Bradenton, FL

1d

About The Position

The Banquet & Special Events Manager plans, coordinates, executes, and oversees banquet functions, private parties, community events, and special functions held in the HOA clubhouse and event facilities. The role combines customer service, organization, financial responsibility, and hands-on event management in a residential community, where resident relationships, consistent service, fair treatment, and long-term satisfaction are essential.

The manager serves as the main contact for residents and community organizations, coordinates event details with culinary and clubhouse teams, prepares Banquet Event Orders, and oversees event setup, service, and cleanup. The position also manages event budgets and profitability, supervises event staff, ensures facility readiness and compliance with applicable safety requirements, and collaborates with HOA management, the Lifestyle Director, and resident committees.

Responsibilities

• Serve as the primary contact for residents and community organizations planning private events, celebrations, and special functions.
• Coordinate weddings, birthday parties, anniversary celebrations, holiday functions, club activities, and HOA-sponsored events.
• Meet with residents to discuss event requirements, menus, room arrangements, pricing, and special requests.
• Prepare detailed Banquet Event Orders outlining all event requirements.
• Coordinate event schedules with the culinary team, restaurant management, bartenders, servers, and clubhouse staff.
• Ensure events begin on time and run smoothly from setup through cleanup.
• Provide professional, courteous, and responsive service to residents and their guests.
• Respond promptly to banquet inquiries, requests, and complaints; communicate event policies, pricing, deposits, cancellation procedures, and service charges; and resolve event-related concerns professionally and fairly.
• Maintain positive relationships with HOA committees, social clubs, and resident organizations, and follow up after events to assess satisfaction and identify improvements.
• Prepare accurate event estimates and budgets and work with the Food & Beverage Director and Executive Chef to establish event pricing.
• Monitor food costs, beverage costs, staffing expenses, and other event expenditures; track actual expenses against projected costs; and ensure events meet financial targets and approved budgets.
• Identify opportunities to increase banquet revenue without compromising resident satisfaction.
• Prepare monthly reports on banquet revenue, expenses, profitability, and event participation.
• Ensure proper billing, deposits, payment collection, and reconciliation.
• Schedule and supervise banquet servers, bartenders, setup personnel, and other event staff, determining staffing levels based on event size and service requirements.
• Train employees in service standards, event procedures, resident interaction, and safety.
• Monitor labor hours and minimize unnecessary overtime; ensure employees maintain professional appearance, punctuality, and service standards.
• Provide hands-on assistance during major events and high-volume functions.
• Oversee event setup, execution, and breakdown personally or designate a qualified on-site supervisor.
• Verify room layouts, table settings, decorations, audiovisual requirements, and food service arrangements.
• Coordinate with maintenance and housekeeping; ensure event spaces are clean, safe, and restored to their original condition; and protect HOA property, furnishings, and equipment.
• Ensure compliance with applicable Florida food safety, alcohol service, fire safety, occupancy, and accessibility requirements.
• Collaborate with HOA management, the Lifestyle Director, and appropriate resident committees.
• Coordinate scheduling to avoid conflicts between private functions and community activities.
• Understand distinctions between HOA-sponsored, resident-sponsored, and privately booked events and apply approved facility-use policies consistently and fairly.
• Provide management with advance notice of significant event concerns.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms.
• 401(k) with employer match for employees age 19 and older, subject to applicable plan terms.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed