Banquet & Special Events Manager

Troon•Bradenton, FL

14h•Onsite

About The Position

The Banquet & Special Events Manager plans, coordinates, executes, and oversees banquet functions, private parties, community events, and special functions at the HOA clubhouse and event facilities at Esplanade at Azario Lakewood Ranch in Bradenton, Florida. This hospitality-focused position combines customer service, organization, financial responsibility, and hands-on event management in a residential community, where resident relationships, consistent service, fair treatment, and long-term satisfaction are essential. The manager serves as the primary contact for residents and community organizations arranging events, coordinates with culinary, restaurant, and clubhouse teams, prepares Banquet Event Orders, and oversees events from setup through cleanup. The role also manages event budgets and profitability, supervises event staff, maintains facility standards, and works with HOA management, the Lifestyle Director, and resident committees to coordinate community and private functions.

Responsibilities

Serve as the primary contact for residents and community organizations planning private events, celebrations, and special functions.
Coordinate weddings, birthday parties, anniversary celebrations, holiday functions, club activities, and HOA-sponsored events.
Meet with residents to discuss event requirements, menus, room arrangements, pricing, and special requests.
Prepare detailed Banquet Event Orders (BEOs) and coordinate event schedules with the culinary team, restaurant management, bartenders, servers, and clubhouse staff.
Ensure events start on time and run smoothly from setup through cleanup.
Provide professional, courteous, and responsive service to residents and guests; respond to inquiries, requests, and complaints.
Communicate event policies, pricing, deposits, cancellation procedures, and service charges, and resolve concerns professionally and fairly.
Maintain relationships with HOA committees, social clubs, and resident organizations; follow up after events to assess satisfaction and identify improvements.
Prepare event estimates and budgets; work with the Food & Beverage Director and Executive Chef to establish event pricing.
Monitor food, beverage, staffing, and other event costs; track actual expenses against projected costs and ensure events meet financial targets and approved budgets.
Identify opportunities to increase banquet revenue while maintaining resident satisfaction.
Prepare monthly reports on banquet revenue, expenses, profitability, and event participation; ensure proper billing, deposit handling, payment collection, and reconciliation.
Schedule and supervise banquet servers, bartenders, setup personnel, and other event staff; determine staffing levels based on event size and service needs.
Train employees in service standards, event procedures, resident interaction, and safety; monitor labor hours and minimize unnecessary overtime.
Ensure employees meet appearance, punctuality, and service standards, and provide hands-on help during major or high-volume events.
Oversee event setup, execution, and breakdown, or designate a qualified on-site supervisor.
Verify room layouts, table settings, decorations, audiovisual requirements, and food service arrangements; coordinate with maintenance and housekeeping.
Ensure event spaces are clean and safe, are restored to their original condition, and that HOA property, furnishings, and equipment are protected.
Ensure compliance with applicable Florida food safety, alcohol service, fire safety, occupancy, and accessibility requirements.
Collaborate with HOA management, the Lifestyle Director, and resident committees; coordinate scheduling to avoid conflicts between private functions and community activities.
Distinguish between HOA-sponsored, resident-sponsored, and privately booked events; apply approved facility-use policies consistently and fairly.
Give management advance notice of significant event concerns.