Special Events Sales Manager

Cosm•Detroit, MI

About The Position

The Special Events Sales Manager drives revenue through the sale and execution of private events, corporate functions, and group experiences within Cosm public ticketed events. The role leads the full event sales process, from prospecting and contracting through planning, production, and on-site execution. It builds client and partner relationships and works with operations, marketing, catering, and event production teams to deliver exceptional guest experiences. The manager develops proposals and contracts, coordinates event details and budgets, and ensures clients understand venue offerings, policies, procedures, and charges. The position also maintains sales records and reports, contributes to revenue goals, and represents Cosm in relevant business and industry settings.

Requirements

At least 5 years of experience in venue sales, catering, or hospitality management.
Outstanding guest service skills and the ability to engage attentively, courteously, and in a service-oriented manner with fans and team members.
Excellent communication skills, including the ability to negotiate, sell, and influence clients and meeting attendees.
Ability to speak, read, write, and communicate in English sufficiently to perform the job duties.
Knowledge of event planning and hospitality principles and practices.
Ability to travel to area businesses and accounts to solicit new business as needed.
Ability to multitask and prioritize daily workload.
Strong organizational and time management skills.
Ability to handle sensitive material with discretion and confidentiality.
Energetic, self-starting approach and ability to work in a fast-paced environment.
Detail-oriented and able to work independently and with a team.
Ability to anticipate, prevent, identify, and solve problems.
Ability to show initiative, including anticipating fan and operational needs.
Ability to maintain attendance and punctuality standards and work varying schedules that include evenings, weekends, holidays, and extended hours as business dictates.

Nice To Haves

Bachelor’s degree preferred.
Experience with Tripleseat or similar event management software preferred.

Responsibilities

Prospect, identify, and secure new business for private events, corporate functions, and group experiences within Cosm public ticketed events.
Respond to requests for proposals and inquiries received through all channels, including the website, direct inquiries, third-party lead sites, and walk-ins.
Build and maintain client relationships as the primary point of contact from inquiry through post-event follow-up.
Develop customized proposals and contracts that feature the venue’s technology, production capabilities, and hospitality offerings.
Manage client event planning from catering and audiovisual needs through production and run of show.
Collaborate with operations, catering, marketing, and event production teams to plan and execute events and provide a strong guest experience.
Manage event timelines, budgets, and client expectations.
Lead site visits and presentations showcasing the venue’s immersive technology and hospitality.
Provide pipeline, sales activity, and performance reports to the Sales Director.
Meet and exceed revenue goals through sales initiatives and account growth.
Monitor industry trends and competitor offerings to position the venue in the market.
Meet regularly with operations and food and beverage departments to review banquet event orders and updates on upcoming events and groups.
Maintain current knowledge of venue offerings, food and beverage minimums, fees, sales strategies, technology capabilities, space layouts, capacities, and catering menus and prices.
Participate as needed in trade shows and community, professional, and industry organizations to promote Cosm.
Maintain accurate and comprehensive sales records and files to support sales history and service continuity.
Plan and conduct pre-event and post-event meetings with clients and relevant departments.
Prepare for site inspections and client visits, communicating accurate details to departments in advance.
Communicate venue policies, procedures, and service charges to clients.
Perform administrative duties related to account responsibilities in compliance with Cosm guidelines.
Complete special projects and other duties as assigned by management.