Special Events Sales Manager

Cosm•Detroit, MI

About The Position

The Special Events Sales Manager drives revenue through the sale and execution of private events, corporate functions, and group experiences within Cosm public ticketed events. The role manages the full event sales process, from prospecting and contracting through planning, production, on-site execution, and post-event follow-up. It builds client and partner relationships and works closely with operations, marketing, catering, food and beverage, and event production teams to deliver high-quality guest experiences.

Requirements

At least 5 years of experience in venue sales, catering, or hospitality management.
Outstanding guest-service skills and the ability to engage attentively, courteously, and in a service-oriented manner with fans and team members.
Excellent communication skills, including the ability to negotiate, sell, and influence clients and meeting attendees.
Ability to speak, read, write, and communicate in English sufficiently to perform the job duties.
Knowledge of event-planning and hospitality principles and practices.
Ability to travel to area businesses and accounts to solicit new business as needed.
Ability to multitask and prioritize daily workload.
Strong organizational and time-management skills.
Ability to handle sensitive material with discretion and confidentiality.
Energetic, self-starting, and able to work in a fast-paced environment.
Detail-oriented and able to work independently and as part of a team.
Effective at anticipating, preventing, identifying, and solving problems.
Ability to show initiative by anticipating fan and operational needs.
Ability to maintain attendance and punctuality standards and work varying schedules, including evenings, weekends, holidays, and extended hours as business dictates.
Must be at least 18 years of age at the time of employment.

Nice To Haves

Bachelor’s degree preferred.
Experience with Tripleseat or similar event management software preferred.

Responsibilities

Prospect, identify, and secure new business for private events, corporate functions, and group experiences within Cosm public ticketed events.
Respond to RFPs received through websites, direct inquiries, third-party lead sites, walk-ins, and other channels.
Build and maintain client relationships as the primary contact from inquiry through post-event follow-up.
Develop customized proposals and contracts highlighting the venue’s technology, immersive production capabilities, and hospitality offerings.
Manage end-to-end event planning, including catering, audiovisual needs, production, and run of show.
Coordinate with operations, catering, marketing, and event production teams to support planning, execution, and guest experience.
Manage event timelines, budgets, and client expectations.
Lead site visits and presentations that showcase Cosm’s technology and hospitality.
Provide pipeline, sales activity, and performance reports to the Sales Director.
Meet and exceed revenue goals through sales initiatives and account growth.
Monitor industry trends and competitive offerings to position the venue in the market.
Meet regularly with operations and food and beverage departments to review BEOs and updates for upcoming events and groups.
Maintain current knowledge of venue offerings, food and beverage minimums, fees, sales strategies, technology capabilities, event-space layouts and capacities, and catering menus and pricing.
Participate in trade shows and community, professional, and industry organizations when needed.
Maintain accurate records and files supporting sales history and continuity of service.
Plan and conduct pre-event and post-event meetings with clients and relevant departments.
Plan and coordinate successful site inspections and client visits, communicating accurate details to departments in advance.
Communicate venue policies, procedures, and service charges to clients.
Perform administrative duties in compliance with Cosm guidelines.
Complete special projects and other duties assigned by management.