Ticketing Supervisor

Windham Mountain Club•Windham, NY

7d•$25 - $28•Onsite

About The Position

The Ticketing Supervisor oversees daily ticketing operations at Windham Mountain Club and helps create a welcoming guest experience. The role supports ticket sales, season passes, memberships, staff supervision and scheduling, guest issue resolution, and departmental efficiency. The supervisor works with multiple resort departments and is expected to demonstrate strong customer service, leadership, accuracy, and professionalism. This is an in-person, full-time seasonal position for the winter season in Windham, New York. Housing is available. The role is indoors, with some outdoor responsibilities, and requires travel to and from work in all weather conditions. The schedule includes early mornings, evenings, weekends, and holidays. Pay is $25–$28 per hour based on experience. The anticipated start date is around Thanksgiving week or the beginning of December.

Requirements

Previous leadership experience in ticketing, guest services, hospitality, retail, or a related field.
Strong customer service, communication, and problem-solving skills.
Experience with POS systems and handling transactions.
Proficiency in Microsoft Excel and Outlook.
Ability to train and support team members.
Highly organized and able to multitask in a fast-paced environment.
Ability to get to and from work in all weather conditions.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to bend, reach, climb stairs, perform repetitive computer tasks, and operate standard office equipment.

Responsibilities

Supervise daily ticketing operations and support exceptional guest service.
Resolve guest concerns and assist with transaction or system issues.
Create and manage staff schedules and departmental coverage.
Sell and assign 3500 Club lockers and maintain locker room standards.
Prepare coffee service on weekends and holidays.
Process lift ticket and season pass sales and ensure transaction accuracy.
Maintain confidential guest information and financial records.
Train, coach, and support ticketing staff.
Monitor POS systems and assist with troubleshooting.
Support departmental goals, reporting, and operational improvements.
Provide information on resort products, events, and services.
Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
Assist with special events, promotions, and other duties as assigned.