Manager Live Ticketing
About The Position
The Manager, Sphere Live assists the Booking department, including the SVP and Live, with tasks integral to the department’s day-to-day operations. Responsibilities include maintaining the on-sale calendar, serving as the primary ticketing contact for events, creating and managing event scaling and show builds, managing artist, promoter, and venue holds, and serving as the department’s primary contact for Ticketmaster on day-to-day ticketing issues. The position also supports department reporting, data analysis, and special projects. The role oversees and executes event ticketing needs to support client satisfaction and retention, and may involve on-site management at the venue on event days as needed. The position also calls for providing exceptional experiences to guests, partners, and team members while following appearance and presentation guidelines when on-site.
Requirements
- Strong event ticketing experience; 5+ years preferred.
- Proficiency in Ticketmaster, TM1, Host, and Archtics.
- Excellent communication and critical-thinking skills.
- Excellent project-management skills.
- Ability to multitask and interact with diverse entities.
- Ability to work across departments as part of a team.
- Excellent organizational and self-motivation skills.
- Ability to work in a fast-paced environment.
- Ability to establish working relationships with people at all levels.
- Ability to identify problems and seek solutions.
- Knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Responsibilities
- Act as the primary ticketing contact for all events.
- Create and manage scaling and show builds for all events.
- Create and distribute event confirmation memos.
- Manage third-party distribution partners.
- Conduct weekly event audits and prepare ticket sales, inventory, and sign-up reports.
- Manage tickets for artist, promoter, and venue holds.
- Serve as the primary point of contact for Ticketmaster on the department’s ticketing-related issues.
- Oversee, supervise, and execute the implementation of event ticketing needs to ensure client satisfaction and retention.
- Provide on-site venue management on event days as needed.
- Provide exceptional experiences for guests, partners, and team members, adhering to appearance and presentation guidelines while on-site.
- Assist with department reporting, data analysis, and special projects.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
