Ticketing Application Developer III

EchoStar•Centennial, CO

10d

About The Position

As an Application Developer III, you will help scale Customer Experience Operations (CXO) infrastructure by architecting ticketing and provisioning systems. The role connects complex data environments with front-end service needs to ensure customer requests are routed accurately and quickly. You will optimize internal domains and case management platforms to reduce operational friction and support service representatives. The position focuses on developing ticketing applications and internal domains, building data extraction workflows across relational and non-relational databases, enhancing case management systems, documenting technical designs, and modernizing deployment pipelines. It also includes identifying opportunities for AI-driven workflow automation, such as ticket classification and sentiment-based routing. The role requires application development experience, especially with case management or ticketing architectures, and skills in Python or JavaScript, Microsoft SQL Server, AWS Athena, API design and development, and CI/CD pipeline maintenance. A bachelor’s degree in a related field or equivalent professional experience is required. Candidates must be willing to participate in at least one in-person interview, potentially including a live whiteboarding or technical assessment session. Visa sponsorship is not available.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Experience in application development, with a focus on case management or ticketing architectures.
Familiarity with Python or JavaScript.
Familiarity with Microsoft SQL Server and AWS Athena.
Familiarity with API design and development.
Familiarity with automated CI/CD pipeline maintenance.
Experience in full-lifecycle application development.
Ability to prioritize projects independently and solve high-stakes problems.
Professional collaboration skills to synthesize requirements from diverse stakeholders.
Willingness to participate in at least one in-person interview, which may include live whiteboarding or a technical assessment.

Nice To Haves

AI literacy and the ability to identify opportunities to apply AI within internal workflows.

Responsibilities

Architect ticketing applications and internal domains to support fast resolution, automated user provisioning, and optimized routing.
Develop high-performance data extraction workflows across relational and non-relational databases for operational visibility.
Enhance case management systems in support of CXO reliability and response-time objectives.
Document ticketing flows, database schemas, and automation logic.
Modernize deployment pipelines with automated build and test cycles to improve interface stability.
Identify and implement AI-driven automation opportunities, such as intelligent ticket classification and sentiment-based routing.
Collaborate with diverse stakeholders to turn requirements into actionable IT development plans.
Design, maintain, and secure internal service APIs, including their versioning and deployment.
Prioritize application development work and solve problems independently.