Championship Ticketing Assistant (Seasonal)

PGA • Frisco, TX

11d

About The Position

The Championship Ticketing Assistant provides administrative and operational support to Championship Ticketing staff. The role assists with event credential production, distribution, and preparation; ticket and credential system tasks; data entry and research; customer inquiries; and tracking assets that enhance the event experience. The position interacts with PGA departments, vendors, officials, ticket holders, VIP guests, club members, and committee chairpersons. Employees are expected to contribute to a respectful, inclusive environment and embody the organization’s shared values. The role has no supervisory or budgetary responsibility. Travel of up to 10% may be required, including travel to other Championship sites. The position is not eligible for immigration sponsorship. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• High School Diploma or equivalent.
• Knowledge of business operations.
• Knowledge of internet and web-based software.
• Knowledge of Google Workspace.
• Ability to travel up to 10%.
• Ability to stand for extended periods, defined as 6 or more hours per day.
• Ability to work overtime, including weekends, sometimes up to 15 hours a day.

Nice To Haves

• Preferred emphasis in administrative support.

Responsibilities

• Assist Championship Ticketing staff with event credential production, distribution, and preparation of credential boards.
• Learn and use the ticketing system to assist with order processing and customer resolutions.
• Learn and use the credential system to assist with production and fulfillment of event badges.
• Assist with data entry across various platforms.
• Perform research tasks, including data analysis and customer feedback analysis.
• Assist in responding to ticket customers through chats, emails, and calls.
• Help track and communicate asset needs to enhance the customer event experience.
• Provide administrative support and interact with PGA departments, vendor groups, officials, ticket holders, VIP guests, club members, and committee chairpersons.
• Contribute to a respectful and inclusive team environment and embody the organization’s shared values.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED