Championship Ticketing Assistant (Seasonal)

PGA of America • Frisco, TX

13d

About The Position

The Championship Ticketing Assistant supports PGA of America Championship Ticketing staff with event ticketing and credential operations. Duties include helping produce, prepare, distribute, and fulfill event credentials and badges; learning ticketing and credential systems; processing orders and helping resolve customer issues; entering data; conducting research and analysis; responding to customer communications; tracking assets to improve the event experience; and providing administrative support while interacting with internal departments and external stakeholders. The role is seasonal and may require travel to Championship sites, extended periods of standing, and overtime, including weekends. The position has no supervisory or budgetary responsibility and is not eligible for immigration sponsorship.

Employees are expected to foster a respectful, inclusive team environment and embody the organization’s shared values. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Knowledge of business operations, preferably with an emphasis on administrative support.
• Knowledge of internet and web-based software.
• Knowledge of Google Workspace.
• Ability to travel up to 10%.
• Ability to stand for extended periods, six or more hours per day.
• Ability to work overtime, including weekends, sometimes up to 15 hours per day.

Nice To Haves

• Administrative support emphasis in business operations knowledge.

Responsibilities

• Assist with production, distribution, and preparation of credential boards.
• Learn the ticketing system to help process orders and resolve customer issues.
• Learn the credential system to assist with event badge production and fulfillment.
• Perform data entry across various platforms.
• Conduct research tasks, including data analysis and customer feedback analysis.
• Help respond to ticket customer chats, emails, and calls.
• Track and communicate asset needs to enhance the customer event experience.
• Provide administrative support and interact with PGA departments, vendors, officials, ticket holders, VIP guests, club members, and committee chairpersons.
• Contribute to a respectful and inclusive team environment and uphold the organization’s shared values.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED