Program and Customer Support Analyst

Significance, Inc.•Port Hueneme, CA

10d

About The Position

The Program and Customer Support Specialist provides cross-functional support to essential programs and customer-facing operations at NSWC PHD. The role supports planning, direction, and execution of long-term, multi-faceted technology initiatives, including sub-programs and tasks focused on solutions using emerging concepts and advancing technologies. The position supports strategic objectives by helping align programs with organizational goals, developing plans and milestones, identifying risks, monitoring progress, and reporting performance. It also assists internal and external stakeholders, responds to inquiries, resolves issues, and facilitates communication and coordination across teams to promote efficiency, alignment, and high-quality service. The role maintains program records and documentation in accordance with DON standards, prepares program communications and executive-level reports, supports onboarding and personnel coordination, and collaborates with technical, financial, and administrative teams. Support activities must comply with DON policies, internal procedures, and government regulations. Other job-related duties may be assigned by the Manager.

Requirements

Excellent customer service and communication skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Strong attention to detail and excellent organizational skills.
Exceptional written and verbal communication skills.
Ability to work effectively under pressure.
Ability to maintain professional working relationships and demeanor.
Dependability and strong time management skills.
Associate degree in Business, Communications, or a technical field, or six years of relevant work experience in lieu of the degree.

Nice To Haves

Experience supporting government contracting or Navy technical programs.
Familiarity with program management tools and performance tracking systems.
Knowledge of Navy policies, acquisition processes, or contract support.
Experience coordinating across departments and managing customer relationships.

Responsibilities

Support planning, scheduling, and tracking of program deliverables and milestones across sub-tasks and technical domains.
Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes.
Monitor program metrics and compile data for performance reports and strategic reviews.
Respond to inquiries and support issue resolution with professionalism and discretion.
Assist internal and external stakeholders to ensure alignment with program goals and technical objectives.
Facilitate cross-departmental communication and task coordination to support program success.
Maintain organized records, logs, and documentation in accordance with DON standards.
Prepare meeting materials, program communications, and executive-level reports.
Contribute to documentation standardization and process improvement initiatives.
Ensure support activities adhere to DON policies, internal procedures, and government regulations.
Support onboarding and personnel coordination for program staff.
Collaborate with technical, financial, and administrative teams to support integrated program goals.
Perform other job-related duties as assigned by the Manager.