Customer Support Analyst
About The Position
The Business Analyst (Non-IT) supports business operations, customer requests, and data management in a collaborative team environment. The role works with a range of products and global stakeholders and supports regulatory compliance, business systems, and operational processes. It is a full-time, onsite contract position based in Mossville, Illinois, scheduled Monday through Friday. Typical hours are 7:30 AM to 4:00 PM, with flexible start times between 6:30 AM and 8:30 AM. The contract length is 24 months. The analyst responds to customer requests, investigates them using internal databases and business applications, and processes updates in proprietary systems. The position also handles compliance-label and related-material preparation and shipment coordination, maintains operational records, reviews business documentation, supports process improvement, and tracks business and operational metrics. The role involves regular communication with customers, internal teams, and global business partners.
Requirements
- At least 2 years of professional experience in a business, operations, analyst, administrative, customer support, or related role.
- A bachelor's degree in Business, Finance, Accounting, Economics, Management, or a related field is preferred; an associate degree with relevant experience will also be considered.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage multiple priorities.
- Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
- Customer service mindset and strong problem-solving capabilities.
- Ability to learn and navigate databases and business systems.
Nice To Haves
- Experience working with enterprise business systems or databases.
- Knowledge of manufacturing, engineering, compliance, or product support environments.
- Experience identifying process improvements and operational efficiencies.
- Familiarity with regulatory compliance requirements.
Responsibilities
- Respond to customer requests submitted through online ticketing systems.
- Analyze requests using internal databases and business applications.
- Process updates and modifications within proprietary systems.
- Print and package specialty compliance labels and related materials, and coordinate their shipment.
- Maintain business records, project communications, and operational data.
- Review documentation, contracts, cost proposals, and related records.
- Support process documentation and continuous improvement initiatives.
- Track business metrics, budgets, expenditures, and operational performance.
- Communicate with customers and internal teams to support timely issue resolution.
- Follow established procedures and regulatory requirements while maintaining data accuracy.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave (eligibility and terms apply)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
