Program and Customer Support Analyst

Significance•Port Hueneme, CA

9d•Onsite

About The Position

Significance, Inc. is seeking a Program and Customer Support Specialist to support a federal program at NSWC PHD in Port Hueneme, California. The position is onsite five days a week, requires an active Secret clearance, and is contingent upon contract award. The specialist provides cross-functional support for essential programs and customer-facing operations. The role supports planning, coordination, and execution of long-term, multifaceted technology initiatives, including programs organized into sub-programs and tasks. It helps align program activities with organizational goals, develop plans and milestones, identify risks, monitor progress, and report performance. The specialist also assists internal and external stakeholders, responds to inquiries, resolves issues, and facilitates coordination across departments and teams. The position maintains program documentation and records in accordance with Department of the Navy standards; prepares meeting materials, communications, and executive-level reports; supports onboarding and personnel coordination; and works with technical, financial, and administrative teams. Support activities must adhere to DON policies, internal procedures, and government regulations. Other job-related duties may be assigned by the Manager.

Requirements

Excellent customer service and communication skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Strong attention to detail and excellent organizational skills.
Exceptional written and verbal communication skills.
Ability to work effectively under pressure.
Ability to maintain professional working relationships and demeanor.
Dependability and strong time-management skills.
Associate degree in Business, Communications, or a technical field, or six years of relevant work experience as a substitute.
Active Secret clearance.

Nice To Haves

Experience supporting government contracting or Navy technical programs.
Familiarity with program management tools and performance tracking systems.
Knowledge of Navy policies, acquisition processes, or contract support.
Experience coordinating across departments and managing customer relationships.

Responsibilities

Support planning, scheduling, and tracking of program deliverables and milestones across subtasks and technical domains.
Coordinate meetings, briefings, and program-related events; prepare agendas and capture minutes.
Monitor program metrics and compile data for performance reports and strategic reviews.
Respond to inquiries and support issue resolution with professionalism and discretion.
Assist internal and external stakeholders to ensure alignment with program goals and technical objectives.
Facilitate cross-departmental communication and task coordination to support program success.
Maintain organized records, logs, and documentation in accordance with DON standards.
Prepare meeting materials, program communications, and executive-level reports.
Contribute to documentation standardization and process improvement initiatives.
Ensure support activities adhere to DON policies, internal procedures, and government regulations.
Support onboarding and personnel coordination for program staff.
Collaborate with technical, financial, and administrative teams to support integrated program goals.
Perform other job-related duties as assigned by the Manager.