Program and Administrative Assistant

MIT•Cambridge, MA

About The Position

Performs administrative and cross-functional responsibilities within the Community Service Office (CSO), working with CSO colleagues across multiple robust programs: Community Giving; the Quarter Century Club (QCC); the MIT Retirees Association; and MITAC (MIT Activities Committee). Responsibilities are roughly 50% MITAC and 50% Community Services, serving as the primary functionary for the Association of MIT Retirees, with secondary responsibility to support Community Giving and the QCC. Assists with the development of MITAC’s programming and with the operation of the MITAC ticket office and business operations, both online and in-person. Reconciles daily sales and credit card purchases, processes financial transactions, and conducts monthly reconciliation; anticipates and resolves technical issues; coordinates Retirees’ annual membership renewal; handles office administration tasks; produces name badges, seating tags, and other event collateral; and coordinates parking for vendors and guests; and monitors and order supplies for the office.

Requirements

High school diploma or equivalent
Minimum three years of administrative or events support
Excellent customer service skills
Sound judgment
Organizational skills
Financial skills
Technical skills
Problem-solving skills
Interpersonal skills
Communications skills
Demonstrated project ownership and initiative
Ability to prioritize tasks
Ability to work well with frequent interruptions
Ability to work independently and as part of a team
Patient, professional, and committed to inclusive practices
Proficiency with inventory and financial systems
Proficiency with online and point of sales systems
Proficiency with Adobe Creative Suite
Proficiency with Microsoft Office Suite
Facility with on-screen operations

Nice To Haves

Bachelor’s degree
Drupal
SAP
MailChimp
CyberSource and Stripe
FileMaker
Experience with HTML
Experience with PCI DSS compliance

Responsibilities

Assists with the development of MITAC’s programming
Assists with the operation of the MITAC ticket office and business operations, both online and in-person
Reconciles daily sales and credit card purchases
Processes financial transactions
Conducts monthly reconciliation
Anticipates and resolves technical issues
Coordinates Retirees’ annual membership renewal
Handles office administration tasks
Produces name badges, seating tags, and other event collateral
Coordinates parking for vendors and guests
Monitors and orders supplies for the office