Accommodations and Administrative Assistant

University of Toronto • Toronto, ON

3d • CA$63,963 - CA$81,797 • Onsite

About The Position

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey. AccessAbility Services provides and coordinates services and programs that enable students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. The department works to increase awareness of inclusive values among all members of the University community, and provides individualized services and supports to build a strong foundation for student success. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. As a member of a dynamic team, you will be a first point of contact for students and will act as a central communication link between the users of the service, AccessAbility Services staff, and internal and external providers. You will provide administrative support, triage needs depending on urgency, schedule appointments, and provide information, instructions, and follow-up regarding services. Under the direction of the Intake and Triage Coordinator, you will be responsible for providing detailed information on accommodation services and supports to students; liaising with Course Instructors, Professors, Teaching Assistants and staff to ensure students receive supports pertaining to their accommodation needs; arranging in-class accommodations, including notetaking, sign language interpreting; captioning; reserved seating and coordinating delivery of ergonomic furniture with the University's Facilities Management Department or appropriate external service providers; maintaining the database and running reports (e.g. statistics, annual reporting requirements) and assisting with the development, implementation and maintenance of student support programs.

Requirements

• Bachelor's Degree in a related disability field or acceptable combination of education and experience
• Minimum three years experience in an administrative role working directly with persons with disabilities
• Demonstrated understanding of disability related issues
• Must have advanced proficiency with Microsoft Word, Excel, Access, PowerPoint, and an aptitude for learning new computer applications. Must have experience working with databases.
• Ability to respond calmly and efficiently by providing support and general referrals to individuals in distress
• Must have excellent communication skills (verbal, written and active listening) and committed to providing excellent customer service
• Demonstrated ability to exercise sound judgment, problem-solving, tact and professionalism
• Sound organizational skills, attention to detail and accuracy, ability to set priorities and anticipate the needs of team members
• Demonstrated ability to handle confidential information and disseminate information in a sensitive manner in accordance with the Ontario Human Rights Code (OHRC) and Freedom of Information and Protection of Privacy Act (FIPPA)
• Ability to work effectively in a student-centered environment, as well as work both independently and as part of an interdisciplinary team
• Expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Nice To Haves

• Working experience in a post-secondary environment
• Experience recruiting, coordinating, supervising and training volunteers

Responsibilities

• Acting as first point of contact for general enquiries (including enquiries by email and phone)
• Disseminating program and/or service information (e.g. accommodation services, promotional/outreach materials, disability related financial awards)
• Providing detailed information on note taking and/or interpretation service activities
• Scheduling appointments and checking the eligibility of students to access services
• Coordinating appropriate accommodation needs for students
• Verifying the accuracy and completeness of information
• Maintaining a database (e.g. student volunteer requests, volunteer data, documenting student interactions)
• Resolving issues within the scope of the role and escalating problems as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level