Program Analyst - Contracts Management and Performance (CMP)

Veterans Health Administration • Lakewood, CO

11d • Onsite

About The Position

This Program Analyst position is in the Veterans Health Administration (VHA), within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN). The role coordinates and manages oversight, planning, and execution of CMP’s oversight and quality program; develops procedures; conducts performance and quality reviews; manages key business operations; and addresses program concerns and administrative issues in support of IEN leadership priorities. Duty locations are Lakewood, Colorado, or Washington, D.C. This is not a virtual position; the employee must live within or be willing to relocate within a commutable distance of the selected duty location. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is ad hoc only. The role requires travel to meetings, briefings, or training. The work is primarily sedentary, with occasional physical activity, and may involve a hectic workplace and rapidly changing deadlines.

Requirements

• U.S. citizenship.
• One year of specialized experience equivalent to at least GS-11, involving knowledge and skills relevant to the Program Analyst duties.
• Qualifying experience includes analyzing healthcare program performance, operational processes, and contractor activities; applying qualitative and quantitative methods and performance measures; evaluating healthcare quality, analyzing trends, validating data, and identifying causes of operational deficiencies; recommending process improvements; researching and interpreting healthcare laws, regulations, policies, and procedures; and preparing reports and communicating findings to management and stakeholders.
• Resume must document job title, duties, month and year employment start and end dates, and hours worked per week.
• Completion of all required application steps, including an online assessment.
• Selective Service registration for males born after December 31, 1959.
• Ability to complete a background/security investigation and onboarding requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Ability to travel to meetings, briefings, or training.
• Must live within or be willing to relocate within a commutable distance of the duty location.
• Must serve a one-year probationary period.
• There is no educational substitution at this grade level.

Responsibilities

• Evaluate program performance, contractor activities, and oversight processes to identify deficiencies, risks, trends, and improvement opportunities.
• Develop performance oversight plans and evaluation criteria to assess program effectiveness, quality, and compliance.
• Recommend corrective actions, mitigation strategies, and short- and long-term improvements to enhance performance and operational efficiency.
• Apply Lean Six Sigma, Continuous Process Improvement (CPI), and root cause analysis methods to resolve complex program issues.
• Coordinate with CMP leadership, VA offices, VISNs, contractors, and stakeholders to address program challenges and improve operational outcomes.
• Monitor corrective actions and improvement initiatives to assess progress and effectiveness.
• Assess contract management processes and Quality Assurance and Surveillance Plan (QASP) activities for opportunities to improve oversight.
• Prepare oversight findings, reports, and recommendations to inform management decisions and support program priorities.
• Manage oversight planning and coordination activities to address emerging concerns and organizational objectives.
• Develop key performance indicators, performance measures, and analytical tools to monitor program quality, effectiveness, and compliance.
• Analyze qualitative and quantitative data to identify trends, validate findings, determine root causes, and support management decisions.
• Validate data and analytical results for accuracy, reliability, consistency, and integrity in performance reporting.
• Prepare reports, dashboards, graphical presentations, and performance summaries to communicate findings to leadership.
• Evaluate program operations and contractor performance to identify performance gaps, operational risks, and improvement opportunities.
• Review policies, directives, regulations, and contract requirements to assess their impact on program performance and oversight.
• Develop and revise standard operating procedures, desk procedures, and guidance documents to improve program consistency and efficiency.
• Conduct qualitative and quantitative research to evaluate program issues, determine root causes, and recommend evidence-based solutions.
• Review laws, regulations, policies, directives, and contract requirements to identify operational impacts and recommend procedural changes.
• Prepare analytical reports, briefings, correspondence, and guidance documents to communicate findings and support management decisions.
• Collaborate with internal and external stakeholders to validate research findings, assess proposed changes, and support continuous program improvement.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package for employees and their families.
• Potential credit toward annual leave accrual for prior work or military service, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed