Program Administrator II - Outpatient Programs

Frontier Behavioral Health•Spokane, WA

7d•$91,491 - $111,463•Onsite

About The Position

Frontier Behavioral Health is hiring a Program Administrator II to oversee assigned outpatient behavioral health departments in Spokane. In partnership with the Program Director, the administrator participates in the design, development, direction, coordination, and evaluation of programs, and helps implement policies, guidelines, practices, and staff training plans. Assigned programs include Adult Outpatient, Access to Care, Families and Schools Succeeding Together, Intensive Dialectical Behavioral Therapy, and Child & Family Services at the Argonne location. The Program Administrator provides ongoing clinical and administrative supervision, leadership, and support to staff. The role includes assigning and following up on work, addressing complaints and concerns, resolving problems, and overseeing employee recruitment, training, performance appraisal, recognition, coaching, and corrective action. The administrator also supports program planning, development, redesign, compliance, and process improvement; monitors performance and program requirements; and provides case consultation and review. Work is performed in an office with frequent, often daily, travel between locations in the Spokane community, including travel to see clients. Daily computer use is required, and the employee may be required to lift 10–20 pounds. The position is salaried and exempt, with a starting annual salary of $91,491.40 and a stated pay range of $91,491.40–$111,462.78. Benefits and perks are subject to eligibility and may vary by FTE.

Requirements

Master’s degree in the behavioral health sciences.
Washington State Department of Health licensure in Washington State.
Five years of post-master’s experience providing direct behavioral health treatment services to children, youth, families, and/or adults with serious emotional problems, mental illness, and/or co-occurring alcohol and substance use disorders.
Experience with crisis intervention, including risk assessments.
Two years of experience supervising employees.
Unrestricted, valid driver’s license and active car insurance; must be willing to use a personal vehicle for work.
Ability to communicate and engage effectively with people from varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Computer literacy and experience with Microsoft operating systems.
Ability to work cooperatively, independently, and creatively to fulfill assigned responsibilities.
Ability to work within the agency’s structure, relate constructively to colleagues and the community, and use professional guidance and supervision.
Ability to maintain a positive, optimistic, accepting attitude toward staff, clients, and the community, with sensitivity to cultural characteristics and socioeconomic challenges.
Broad experience and/or knowledge of clinical service delivery approaches, including evidence-based and promising practices and progressive approaches for children and families and adults in community mental health settings, and clinical program development for these populations.
Knowledge of integrative managed behavioral health care systems and service management.

Nice To Haves

Experience in program development.
Experience with electronic health records and reporting.

Responsibilities

Participate in program planning and oversee assigned programs, including gathering, reviewing, analyzing, and submitting data requests to the Director and assisting with program development, redesign, and compliance.
Identify opportunities for program and process improvement and collaborate with the Program Director to implement changes.
Provide and model leadership that engages, motivates, and supports assigned staff.
Supervise assigned staff in ways that promote clinical and leadership skill development.
Address employee performance concerns promptly, using Human Resources support as needed.
Provide case consultation and case review.
Oversee implementation of and adherence to organization-wide and department-specific policies, monitor compliance, and address non-compliance.
Ensure supervisors provide and document ongoing staff support, recognition, supervision, teaching, and training, and foster clinical skill development, team cohesion, and morale.
Stay current with contractual and regulatory requirements affecting assigned programs; monitor objectives and metrics and proactively address shortcomings.
Disseminate information appropriately and manage change using a positive approach.
Help staff use productive conflict-resolution techniques.
Monitor staff performance, productivity, required training, documentation, and timekeeping.
Complete employee performance reviews in a timely manner.
Provide community and regional consultation, training, and education as directed.
Participate in peer review, staffing, administrative meetings, and in-service training as directed.
Escalate barriers, high-risk situations, and unresolved concerns to the Director or another appropriate person.
Travel to see clients in the community and between work sites.
Perform other duties as assigned.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; recognize and coach employees; and take corrective action as needed.

Benefits

Paid time off; employees accrue up to 26 days in the first year.
Nine paid federal holidays.
Extended sick leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option that can result in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month following six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at participating Frontier Behavioral Health partners in Spokane.