Program Administrator II - Outpatient Programs

Frontier Behavioral Health•Spokane, WA

6d•Onsite

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving adults, youth, seniors, and families in Spokane. In partnership with the Program Director, the Program Administrator II oversees the design, development, direction, coordination, and evaluation of assigned outpatient departments. Programs may include Adult Outpatient, Access to Care, Families and Schools Succeeding Together (FASST), Intensive Dialectical Behavioral Therapy (IDBT), and Child & Family services at the Argonne location. The role provides clinical and administrative supervision, leadership, and support to staff. It oversees program performance, quality, policy and regulatory compliance, staff development, and continuous improvement. The position requires travel between Spokane-area work sites and travel to see clients in the community. Work is performed in an office, with daily computer use and frequent, often daily, travel between locations. The position is salaried and exempt. The stated annual pay range is $91,491.40–$111,462.78, with starting pay of $91,491.40 based on longevity at Frontier Behavioral Health.

Requirements

Master’s degree in behavioral health sciences.
Washington State Department of Health licensure in Washington State.
Five years of post-master’s experience providing direct behavioral health treatment to children, youth, families, and/or adults with serious emotional problems, mental illness, and/or co-occurring alcohol and substance use disorders.
Experience with crisis intervention, including risk assessments.
Two years of experience supervising employees.
Unrestricted, valid driver’s license and active car insurance; willingness to use a personal vehicle for work.
Ability to communicate and engage effectively with people from varied backgrounds, cultures, education levels, socioeconomic circumstances, and trauma experiences.
Computer literacy and experience with Microsoft operating systems.
Ability to work cooperatively, independently, and creatively; relate constructively to colleagues and the community; and use professional guidance and supervision.
Ability to maintain a positive, optimistic, and accepting attitude toward staff, clients, and the community, with sensitivity to cultural characteristics and the challenges faced by socioeconomically disadvantaged people.
Broad experience and/or knowledge of clinical services and service-delivery approaches, including evidence-based and promising practices and progressive approaches for children and families and adults in community mental health settings, and clinical program development for these populations.
Knowledge of integrative managed behavioral health care systems and service management.
Ability to meet the physical demands of the role, including possible lifting of 10–20 pounds.

Nice To Haves

Experience in program development.
Experience with electronic health records and reporting.

Responsibilities

Participate in program planning and provide oversight of assigned programs.
Gather, review, analyze, and submit data requests to the Director; assist with program development, redesign, and compliance.
Identify opportunities for program and process improvement and collaborate with the Program Director to implement changes.
Provide leadership that engages, motivates, and supports assigned staff, including supervision that develops clinical and leadership skills.
Address employee performance concerns promptly, using HR support as needed; conduct performance reviews and provide recognition, coaching, and corrective action as appropriate.
Provide case consultation and case review.
Oversee implementation of organization-wide and department-specific policies, monitor compliance, and address non-compliance.
Ensure supervisors provide and document staff support, recognition, supervision, teaching, and training, and promote staff skills, team cohesion, and morale.
Monitor contractual and regulatory requirements, program objectives, and metrics, and address shortcomings proactively.
Disseminate information, manage change constructively, and help staff use productive conflict-resolution techniques.
Monitor staff performance, productivity, required training, documentation, and timekeeping.
Provide community and regional consultation, training, and education as directed.
Participate in peer review, staffing, administrative meetings, and in-service training as directed.
Escalate barriers, high-risk situations, and unresolved concerns to the Director or appropriate individual.
Travel to see clients in the community and between work sites.
Perform other duties as assigned.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; and delegate tasks and follow up to ensure deadlines, contract requirements, goals, and quality standards are met.
Address complaints, investigate concerns, and resolve problems.

Benefits

Paid time off, accruing up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Compressed workweek option for some positions, potentially providing up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month after six months from hire.
Signing bonus.
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of required license or certification application fees.
Free Employee Assistance Program.
Staff discounts at participating FBH partners throughout Spokane.