Professional Services Technician

Global Payments Inc. • Troy, MI

1d

About The Position

The Professional Services Technician joins Global Payments’ IT Support Team and partners with clients to help them maximize the value of Global Payments solutions. The role resolves technical challenges that affect clients’ businesses, strengthens client relationships, and contributes to operational excellence and the evolution of payment solutions. Working with cross-functional teams, the technician advocates for clients, identifies improvement opportunities, and helps deliver seamless payment experiences.

The position installs hardware and software solutions, leads issue investigations, coordinates stakeholders, and keeps clients informed during resolution. It also identifies recurring trends and root causes, recommends best-practice solutions, translates business needs into actionable requirements, and helps shape product and service enhancements. Travel may be required up to 90% of the time.

Requirements

• Experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.
• Strong problem-solving and analytical skills, including the ability to assess complex situations, identify root causes, and recommend effective solutions.
• Ability to communicate technical concepts clearly in business-friendly language to varied audiences.
• Experience managing multiple priorities while maintaining accuracy, accountability, and client focus.
• Bachelor's degree or an equivalent combination of education, training, and relevant professional experience.
• Ability to travel up to 90% of the time.

Nice To Haves

• Experience in the credit card, payments, or financial technology industry.
• A track record of influencing process improvements that enhanced client experience or operational effectiveness.
• Experience collaborating with technical, account management, and vendor partners to deliver successful client outcomes.

Responsibilities

• Install hardware and software solutions in a timely and effective manner while minimizing disruption.
• Lead investigations and coordinate cross-functional stakeholders to resolve client issues, keeping clients informed throughout the process.
• Identify recurring trends and root causes and share insights to improve client experiences and operational performance.
• Guide clients toward best-practice solutions that optimize system performance, increase adoption of Global Payments capabilities, and support business objectives.
• Translate client business needs into actionable requirements and help shape enhancements that create value for clients and the business.

What This Job Offers

• Job Type: Full-time