Professional Services Team Leader

MapleTronics Computers•Goshen, IN

About The Position

The Professional Services Team Leader is responsible for building and leading a high-performing Professional Services team at MapleTronics. This role exists to develop teammates, create alignment, and drive accountability so the team consistently delivers strong outcomes for clients. This leader owns the overall performance of the team—including solution design, project delivery, and operational health—while coaching teammates to grow in technical capability, execution, and ownership. They serve as a key connector across MapleTronics, ensuring work is aligned, clearly defined, and well executed. In addition, this role serves as the primary owner of client solutions, guiding projects from planning through execution while driving the standardization and productization of solutions over time to create scalable, repeatable approaches that support both client experience and business growth.

Requirements

Team Leadership & Coaching- Ability to develop people, drive accountability, and build a high-performing team.
Solution Architecture & Design- Skill in designing practical, scalable, and client-aligned technical solutions.
Project Execution & Delivery Management- Ability to keep projects on time, on scope, and moving forward with clarity.
Client Communication & Relationship Management- Strong communication that builds trust and clearly sets expectations.
Cross-Functional Collaboration- Ability to align sales, engineering, and delivery teams around shared outcomes.
Operational & KPI Management- Skill in using metrics (utilization, delivery performance, margins) to drive results.
Process Improvement & Standardization- Ability to create repeatable solutions, SOPs, and scalable delivery practices.
Problem-Solving & Critical Thinking- Strong ability to remove roadblocks, resolve ambiguity, and drive decisions.
Accountability & Execution Discipline Ownership mindset with focus on follow-through and results.

Responsibilities

Lead and develop the Professional Services team by creating clarity, reinforcing accountability, and building capability over time.
Run consistent 1-on-1s and team meetings focused on growth and alignment
Coach teammates in project execution and communication
Remove roadblocks and reinforce ownership and performance expectations
Own the quality and success of solution design and project execution, ensuring work is practical, well-communicated, and aligned to client goals.
Work cross-functionally to ensure solutions are clearly defined, well communicated, and executable
Own the design and success of complex or high-impact client solutions
Provide guidance on solution architecture, project planning, and execution
Ensure projects stay on time, on scope, and maintain strong communication
Step in when work loses clarity, direction, or momentum
Ensure strong alignment across teams and a consistent, confidence-building experience for clients.
Align teams around shared expectations and desired outcomes
Identify risks early and drive proactive action
Ensure clients have clarity and confidence in both the solution and delivery approach
Own the performance and efficiency of the Professional Services function through visibility, coaching, and continuous improvement.
Monitor key performance indicators (utilization, delivery performance, effective rate)
Use data to drive coaching, accountability, and team improvement
Balance workload, capacity, and skill alignment across the team
Drive the shift from custom work to repeatable, scalable solutions that improve consistency and efficiency.
Identify patterns in solutions and project work
Build templates, SOPs, and standardized approaches
Reduce one-off work and improve delivery consistency over time