Team Leader, Administrative Services

Penn National Insurance•Harrisburg, PA

5d•Onsite

About The Position

Penn National Insurance is currently hiring for a Team Leader, Administrative Services, who is responsible for the management of operations and supervision of assigned personnel within the area of Image Services and Mail Operations. This is considered a working supervisor position and will direct Image Services and Mail Operations, ensuring the timely processing and quality controls that meet or exceed agreed upon client expectations.

Requirements

High School diploma required
Minimum of 2 years’ experience in an office environment.
Minimum of 3 years’ experience in an Imaging Services and Mailroom Operations environment.
Experience with software programs such as Word and Excel.
Ability to operate mail handling software and equipment: insertion machines, mail metering equipment, postage scales, mail handling computer software, vendor provided software, letter openers and strapping equipment.
Knowledge of software applications used within the organization, i.e., Pyramid, CWS and Underwriting Systems.
Detailed knowledge of direct reports’ duties.
Strong organizational, negotiation, and interpersonal skills are required.
Displays self-motivation and ability to work independently.
Oral and written communication skills required.
Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
Must be able to access and enter information accurately using automated systems.
Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Valid state driver’s license, if assigned mail pickup responsibilities.
Must be able to travel locally, during business hours.

Nice To Haves

Experience supporting fleet administration or purchasing preferred.
Prior supervisory experience preferred.

Responsibilities

Conducts the hiring, performance development and management of staff personnel to ensure department is performing efficiently and accurately.
Develops and maintains an adequately trained and motivated staff through training, coaching, mentoring, directing and monitoring staff to ensure they have the technical expertise to perform their duties accurately and to ensure processing objectives are met.
Establishes and monitors quality control of workflows; develop solutions to resolve any quality control or workflow issues.
Identifies and reacts to day-to-day problems and responds to priorities in adjusting workflows, and the scheduling of staff overtime when handling fluctuating work volumes.
Monitors and directs assigned department operations to ensure accurate and timely handling of assigned departmental responsibilities.
Actively works and completes processing of work as necessary.
Handles own workload and performs backup for direct reports.
Oversee and monitor supplies, forms and envelopes ordering, restocking and acquisition of new and/or updated equipment.
Recommends changes as needed to policies and procedures.
Performs other duties as may be assigned by the Director, Vendor Management.