Professional Services Specialist

INNERGY • Austin, TX

11d • Remote

About The Position

INNERGY’s Professional Services Specialist supports clients using Microvellum Toolbox and INNERGY Engineering to configure, build, validate, and maintain engineering libraries that drive design-to-manufacturing workflows. The role combines client coaching and training with hands-on work in client libraries to address issues and help ensure libraries are accurate, complete, and production-ready.

The specialist works with clients throughout onboarding and validation, adapting support to their technical skill levels. They help clients improve product data, machining rules, and design standards; communicate progress and fixes; resolve library configuration and usage problems; and share recurring feedback with development and content teams to improve the product and client experience.

This is a remote role open to candidates living in the listed U.S. states. It is primarily computer-based and may involve extended screen time and regular communication through digital channels. Depending on role and location, work may be performed remotely or in an office-based environment.

Requirements

• Experience in a similar role, ideally in CAD/CAM, engineering software, or architectural millwork.
• A solid grasp of engineering libraries, including how to configure, validate, and maintain them.
• Ability to explain technical ideas clearly to both power users and clients who are still becoming comfortable with software.
• Experience training and supporting clients both in person and remotely.
• Strong organization and time-management skills, including the ability to manage several client engagements at once.
• Patience and empathy with clients, with a focus on their results.

Nice To Haves

• Hands-on experience with Microvellum Toolbox, INNERGY Engineering, or another AutoCAD-based design-to-manufacturing tool.

Responsibilities

• Hold regular client check-ins to review progress and roadblocks in Toolbox and INNERGY Engineering, and ask questions that help improve library accuracy and usability.
• Help clients create and validate product data, machining rules, and design standards.
• Work directly in client libraries when appropriate to ensure they are accurate, complete, and ready for production.
• Provide one-on-one guidance on using Toolbox and Engineering libraries effectively.
• Coordinate with the Content Creation team to identify clients’ training-material and documentation needs.
• Adapt support to clients’ technical skill levels and help them successfully adopt Toolbox and Engineering workflows.
• Maintain clear communication throughout onboarding and validation, documenting progress, issues, and fixes for the wider support team.
• Identify and resolve problems with library setup, configuration, and use, developing practical solutions to improve engineering workflow accuracy and efficiency.
• Share client feedback and recurring issues with development and content teams to improve library management and the client experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed