Implementation Specialist – Professional Services

Fortive•Franklin, TN

13d

About The Position

The Implementation Specialist (IS) delivers training on Censis applications to facility staff and management, both onsite and virtually. The role also supports customer data preparation and technical hardware testing ahead of training. It requires close communication with the Customer Establishment department, strong interpersonal and communication skills, teamwork, independent problem-solving, and timely delivery of solutions. The specialist may also support internal departments as assigned. The IS develops expertise in Censis’s SaaS product suite, including CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules. The role develops implementation strategies, identifies installation issues, trains and demonstrates product features, and works to maintain customer satisfaction. It includes preparing implementation documentation, participating in upgrade training, and communicating bugs or requested modifications to Product Development. The position may involve hardware installation and troubleshooting, including PCs, printers, label printers, scanners, and PDAs; physical lifting of up to 25 pounds may be required. The specialist also works with instrument marking technologies and customer count-sheet data. If not already certified as a sterile processing professional, the employee will work toward Certified Central Sterile Vendor Partner (CCSVP) certification. Travel may be up to 75%, including weekly travel to different facilities Monday through Friday. Weekend or overnight shifts may be required.

Requirements

Exceptional presentation and communication skills.
Familiarity and ease with computer systems.
Strong organization and attention to detail.
Self-motivation.
Experience with Microsoft Office applications.
Bachelor’s degree in Business or Information Systems, or equivalent experience.
Ability to travel up to 75%, including travel to different facilities on a weekly basis from Monday to Friday.
Ability to physically lift up to 25 pounds when assisting with hardware, as needed.

Nice To Haves

Certification in Sterile Processing.
Experience implementing systems in healthcare environments.
One to two years of sterile processing or healthcare experience, with knowledge of surgical instrument nomenclature.
Experience with Salesforce or other project management software.

Responsibilities

Develop an in-depth understanding of the Censis product suite, including CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.
Develop implementation strategies and identify and evaluate installation problems.
Train clients on the features and benefits of Censis products.
Build enthusiasm and excitement for Censis products.
Provide demonstrations and in-services at client sites and virtually as needed.
Complete training checklists, daily reports, and implementation reports.
Participate in software upgrade training.
Identify installation problems, software bugs, and necessary software modifications and communicate them to Product Development.
Assist with installing and uninstalling hardware during operational readiness validations as needed.
Establish and maintain client satisfaction during implementation training.
Participate in project tasks as required.
Maintain expertise in hardware installation and troubleshooting, including PCs, printers, label printers, scanners, and PDAs.
Proactively learn new features of Censis products.
Build container definitions with attention to detail.
Use electrochemical and laser marking technologies to mark, identify, and commission instruments.
Use Adobe, Word, and Excel to convert or prepare customer count-sheet data for upload.
Complete annual performance reviews and performance and development goals.
Support other departments and perform other duties as assigned.
Work toward CCSVP certification if not already certified as a sterile processing professional.
Travel to customer facilities, potentially up to 75% of the time, including weekly Monday-to-Friday travel.
Work weekend or overnight shifts if required.