Implementation Specialist – Professional Services
About The Position
The Implementation Specialist is responsible for delivering high-quality training on Censis applications to facility staff and management, both onsite and virtually. The role supports implementation preparation by assisting with customer data and technical hardware testing, and requires close communication within the Customer Establishment department. The specialist works collaboratively and independently to deliver timely solutions and may support other internal departments as assigned. The specialist develops expertise in Censis’s SaaS product suite, including CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics. The role includes developing implementation strategies, training and demonstrating product features, preparing implementation documentation, identifying installation issues and software defects, supporting hardware readiness, and maintaining client satisfaction. Travel may be required up to 75%, with weekly travel to different facilities Monday through Friday. Weekend or overnight shifts may also be required.
Requirements
- Exceptional presentation and communication skills.
- Familiarity and ease with computer systems.
- Strong organization and attention to detail.
- Self-motivation.
- Experience with Microsoft Office applications.
- Bachelor's degree in Business or Information Systems, or equivalent experience.
- Ability to physically lift up to 25 pounds when assisting with hardware installation or removal.
- Ability to work weekend or overnight shifts if required.
- Ability to travel up to 75%, including weekly travel to different facilities Monday through Friday.
Nice To Haves
- Certification in Sterile Processing.
- Experience implementing systems in healthcare environments.
- One to two years of sterile processing or healthcare experience, with knowledge of surgical instrument nomenclature.
- Experience with Salesforce and/or other project management software.
Responsibilities
- Develop an in-depth understanding of the Censis product suite, including CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.
- Develop implementation strategies and identify and evaluate installation problems.
- Train clients on the features and benefits of Censis products.
- Build enthusiasm and excitement for the product.
- Provide demonstrations and in-services at client sites and virtually as needed.
- Complete training checklists, daily reports, and implementation reports.
- Participate in software upgrade training.
- Report installation problems, software bugs, and needed software modifications to Product Development.
- Assist with installing and uninstalling hardware during operational readiness validations as needed.
- Establish and maintain client satisfaction during implementation training.
- Participate in project tasks as required.
- Maintain expertise in hardware installation and troubleshooting, including PCs, printers, label printers, scanners, and PDAs.
- Proactively learn new features across Censis products.
- Build container definitions with great attention to detail.
- Use electrochemical and laser marking technologies to mark, identify, and commission instruments.
- Use Adobe, Word, and Excel to convert or prepare customer count-sheet data for upload.
- Complete the annual performance review and performance and development goals.
- Support other departments and perform other duties as assigned.
- Work toward Certified Central Sterile Vendor Partner (CCSVP) certification if not already certified as a sterile processing professional.
- Travel to client facilities, potentially up to 75% of the time, with weekly travel Monday through Friday.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
