Professional Services Specialist

INNERGY•Austin, TX

11d•Remote

About The Position

The Professional Services Specialist supports INNERGY clients using Microvellum Toolbox and INNERGY Engineering to configure, build, validate, and maintain engineering libraries for design-to-manufacturing workflows. The role combines client coaching and training with hands-on work in client libraries to resolve issues and ensure library data is accurate, complete, and production-ready. The specialist works with clients through onboarding and validation, adapts support to differing technical skill levels, and maintains clear documentation of progress, issues, and fixes. They also share client feedback and recurring problems with development and content teams to improve library management and the overall client experience. This is a remote role open to candidates living in the listed U.S. states. The work is primarily computer-based, involving extended screen time and regular digital communication; depending on role and location, work may be performed remotely or in an office.

Requirements

Experience in a similar role, ideally in CAD/CAM, engineering software, or architectural millwork.
A solid grasp of how to configure, validate, and maintain engineering libraries.
Ability to explain technical ideas clearly to power users and clients who are still becoming comfortable with software.
Experience training and supporting clients both in person and remotely.
Strong organization and time-management skills, including the ability to manage several client engagements at once.
Patience and empathy with clients, and a focus on their results.

Nice To Haves

Hands-on experience with Microvellum Toolbox, INNERGY Engineering, or another AutoCAD-based design-to-manufacturing tool.

Responsibilities

Hold regular client check-ins to review progress and roadblocks in Toolbox and INNERGY Engineering.
Ask industry-specific questions that help clients make their engineering libraries more accurate and easier to use.
Help clients create and validate product data, machining rules, and design standards.
Work directly in client libraries when appropriate to ensure they are accurate, complete, and ready for production.
Provide one-on-one guidance on using Toolbox and Engineering libraries effectively.
Work with the Content Creation team to identify the training materials and documentation clients need.
Adapt support to clients at different technical skill levels and help them successfully adopt Toolbox and Engineering workflows.
Maintain communication with clients through onboarding and validation, documenting progress, issues, and fixes for the wider support team.
Identify and fix issues with library setup, configuration, and use, and work with clients on practical workflow improvements.
Share client feedback and recurring issues with development and content teams to improve library management and the client experience.