Professional Services Representative

Delta Dental Plan of Michigan • Okemos, MI

13d • Remote

About The Position

The Professional Services Representative recruits participating dentists for various Delta Dental programs. This fully remote position is based in Okemos, Michigan, and candidates must reside in Michigan. The representative recruits and retains dentists in Delta Dental networks, builds relationships with the dental community, and supports dentists in understanding company programs and procedures. The role also promotes products and programs and helps address claims-processing problems.

Requirements

• Associate's degree, or education at a technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene; suitable combinations of education, training, or experience will be accepted.
• Two years of related work experience in customer service, sales, or recruiting.
• One year of work experience in chair-side assisting.
• Advanced knowledge of claims adjudication, dental terminology, dental procedures, and dental insurance products.
• Advanced presentation skills.
• Effective verbal and written communication skills.
• Experience working with word-processing and spreadsheet software.
• Ability to resolve complex problems and use independent judgment.
• Must reside in Michigan.

Responsibilities

• Recruit and retain dentists in Delta Dental networks and log all points of contact in SalesForce.
• Visit participating and non-participating dentists to explain company programs and procedures and resolve claims-processing problems.
• Obtain competitor information and request and analyze data or system reports to support recruitment efforts and determine recruitment needs.
• Represent the company at regional and national dental meetings and trade shows, student clinics at universities, and community functions to foster relationships with the dental community.
• Assist in developing and conduct presentations, including dental office seminars and presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.
• Keep abreast of company products and communicate changes and new product developments to dental communities.
• Help promote new programs to increase participation and benefit existing participating dentists.
• Perform other related assigned duties as necessary to complete the primary job responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree