Professional Services Program Manager

Momentus Technologies International•Cary, NC

3d•Remote

About The Position

The Professional Services Program Manager, Strategic Enterprise Implementation, owns the day-to-day operating cadence for a single, large-scale, multi-site enterprise implementation program. The program spans dozens of locations, multiple rollout phases, and a multi-year timeline. The manager drives stakeholder engagement, tracks dates and milestones, runs meetings, maintains risk and action-item logs, and routes blockers to the appropriate internal teams to keep the program moving and aligned.

Requirements

At least 4 years of experience in program or project coordination, implementation management, or customer-facing delivery roles in an enterprise B2B SaaS environment.
Experience coordinating complex, multi-stakeholder, multi-phase programs at scale, including hundreds of sites or locations, without owning the underlying technical work.
A track record of keeping large, cross-functional efforts aligned and moving, spotting drift early, and re-rallying teams around program goals.
Strong organizational skills, including scheduling, documentation, and follow-through.
Excellent written and verbal communication skills, including the ability to translate technical or commercial details into clear updates for varied audiences.
Comfort engaging with technical topics such as system integrations, data migration, identity/SSO, and payment processing at a coordination and escalation level, without directly building solutions.
Experience working cross-functionally with Sales, Legal, Product, and Engineering to keep a program unblocked.
Must reside in a U.S. state that does not currently mandate salary disclosure in job postings; candidates residing in California or other states with active pay transparency laws will not be considered.

Responsibilities

Own the recurring program meeting cadence, including scheduling, agendas, and follow-through for core team check-ins, working groups, and leadership reviews.
Take and distribute meeting notes, ensuring decisions and commitments are captured and visible to stakeholders.
Maintain the master roadmap and milestone tracker, including phase dates, go-live targets, and dependencies.
Keep shared program documentation, including trackers, plans, contracts in progress, and status pages, accurate and up to date.
Keep internal and customer-side workstreams oriented around shared outcomes and goals.
Monitor progress against the plan across hundreds of concurrent or sequenced venues and identify slowdowns before they compound.
Realign teams when priorities shift, dates slip, or workstreams drift from the agreed plan.
Coordinate cross-functional partners and the customer’s team across program phases and rollout waves.
Build and sustain engagement with customer-side contacts across large, often multi-entity organizations.
Prepare and deliver regular status updates and executive summaries for customer and internal leadership audiences.
Maintain a living risk and blocker log and proactively flag items that threaten timeline, scope, or sentiment.
Track open action items to closure, follow up with owners, and escalate when dates slip.
Determine which issues can be resolved within the program and which require technical, commercial, or legal escalation, then route escalations to the appropriate owner.
Route technical blockers, including integrations, data migration, identity/access, and payment processing, to Product and Engineering with relevant context.
Coordinate with Sales and Legal on contract and scoping timelines that affect program sequencing.
Flag program risks that require leadership visibility or decisions beyond the program manager’s authority.
Own recurring internal and customer-facing executive reporting for the program.
Deliver internal executive updates on scope, timeline, risk, and sentiment to support timely decisions and assistance.
Deliver customer-facing executive summaries that maintain trust while communicating risks.
Tailor communications to each audience while keeping underlying facts consistent.
Maintain a single source of truth for program status for customer and internal leadership reference.