Manager, Professional Services

WellSky•Overland Park, KS

1d•Onsite

About The Position

The Manager, Professional Services oversees the team’s successful deployment of WellSky software solutions to clients. The role ensures fulfillment of contractual obligations and achievement of revenue, gross margin, and client satisfaction targets. It manages consultants’ project execution, team utilization, revenue and capacity forecasts, client communication, and service-delivery processes. The manager also builds and coaches an effective team, supports sales-cycle planning and Statements of Work, and works with leadership and cross-functional stakeholders to improve implementation outcomes.

Requirements

Bachelor’s degree or equivalent work experience.
At least 4–6 years of relevant work experience.
At least 0–1 years of relevant management work experience.
At least 5 years of experience in healthcare or healthcare IT.
Willingness to travel up to 30% based on business needs.
Willingness to work additional or irregular hours as needed.
Must work in accordance with applicable security policies and procedures to safeguard company and client information.
Must be able to sit and view a computer screen for extended periods.

Nice To Haves

WellSky solution experience.
Management consulting or IT consulting work experience.
Executive presence and ability to build relationships with client leadership, directors, managers, and IT stakeholders.
Experience leveraging AI and automation tools to improve implementation workflows, optimize resource allocation, enhance training delivery, and drive process efficiencies across consulting operations.
Strong change management capabilities, including coaching consultants and guiding clients through operational transitions.
Strong financial and operational acumen, including forecasting, utilization management, margin awareness, and consulting services performance metrics.
Experience with healthcare revenue cycle and back-office financial operations, including payer billing, claims submission and clearinghouse processes, payment workflows, and general ledger/accounts payable functions.

Responsibilities

Manage day-to-day execution of consultants’ client projects, ensuring work is completed on time, within scope, and aligned with leadership’s strategic direction.
Monitor and manage team utilization to support optimal productivity across projects.
Forecast revenue and utilization and partner with leadership on capacity planning and resource alignment.
Serve as project sponsor and communicate regularly with clients to provide updates, gather feedback, surface deployment escalations, and develop recommended resolutions for leadership review.
Contribute ideas to enhance project delivery and drive leadership-directed process changes to improve implementation outcomes.
Build an effective team by cultivating culture, advocating for change, and coaching or training consultants on best practices.
Identify and continuously improve Professional Services processes to increase delivery efficiency, consistency, scalability, and client satisfaction; partner with cross-functional teams to implement best practices and leadership-driven improvements.
Partner with Sales and cross-functional stakeholders during the sales cycle, including developing, reviewing, and refining Statements of Work to ensure accurate scope, resourcing, timelines, and financial alignment.
Perform other job duties as assigned.