Manager of Professional Services
About The Position
Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS businesses to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (TSE:CSU) — a global Canadian-based software leader at a $96B market cap and the 7th largest software company in the world — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse. The Manager of Professional Services leads the implementation team responsible for onboarding and integrating new ISV (Independent Software Vendor) channel partners into our PayFac platform. This role manages project delivery, technical integrations, and partner enablement while working cross-functionally with internal product, engineering, and operations teams to ensure successful and timely go-lives. We service 30 separate Constellation owned Vertical Market Software (VMS) businesses today with our sights set on supporting payments for the Constellation echo system.
Requirements
- Bachelor’s degree in Business, Computer Science, or a related field
- 5+ years of experience in professional services, project management, or partner implementations in a SaaS environment
- 2+ years of experience managing a team
- Strong understanding of payment processing, gateways, and ISV integration models
- Experience working with APIs and technical integration projects
- Strong understanding of project management tools and reporting components
- Ability to manage multiple projects and client relationships simultaneously
- Minimal travel (<15%) could be required for company or client meetings
- All applicants must have pre-existing legal authorization to work in the United States.
Nice To Haves
- PMP certification
- Experience in fintech, payments or financial services
- Experience using teamwork.com as a project management tool
- Knowledge of PCI DSS, AML and other compliance standards
Responsibilities
- Oversee all aspects of partner implementation projects, including integration planning, resource allocation, and timeline management
- Develop and manage project plans, including scope, timelines, budgets, risk and resources
- Optimize partner implementation for risk, security, and payment yields
- Lead and coach a team of professional services and technical implementation resources
- Collaborate with sales and partner success teams to align onboarding plans with partner objectives
- Serve as the escalation point for implementation issues and work cross-functionally to resolve roadblocks
- Develop and refine implementation processes, documentation, and partner enablement materials
- Track performance metrics to ensure high-quality partner onboarding experiences
- Be a champion for integrating AI into the professional services team and procedures
- Create and maintain departmental procedures
- Coordinate with Marketing to develop and maintain customer-facing materials
- Serve as project manager on large or VIP projects
Benefits
- Comprehensive medical, dental, vision, and life insurance plans
- 401(k) plan, featuring a company match that's 100% yours from day one
- 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually
- Employee Share Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
