Professional Services Manager

CDW

2d•$121,450 - $170,010•Hybrid

About The Position

The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.

Requirements

Bachelor’s degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.
Experience supporting technology services engagements.
Demonstrated ability to support moderately complex technology projects aligned to business objectives.
Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
Experience supporting project plans, schedules, and execution activities.
Strong communication and collaboration skills.
Ability to manage multiple priorities in a fast-paced environment.
Analytical and problem-solving skills with a focus on client success.
Ability to influence through collaboration and partnership.
Willingness to travel up to 25% or as needed.

Nice To Haves

Experience working in cross-functional team environments is a plus.
PMP or services-related certifications is a plus.
Consulting or enterprise client exposure is a plus.

Responsibilities

Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
Participate in account planning activities and client-facing discussions as needed.
Support preparation and execution of client business reviews.
Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
Assist with defining project scope, timelines, and resourcing plans.
Coordinate across multiple services practices to support engagement execution and resource alignment.
Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
Support documentation, standardization, and alignment of service offerings with established best practices.
Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
Provide updates to internal stakeholders on engagement status, risks, and opportunities.
Monitor services financial performance within assigned accounts and escalate variances as appropriate.
Understand billable utilization targets and support CDW-first delivery strategies.
Identify potential delivery risks and support mitigation planning.
Escalate issues that may impact delivery timelines, scope, or client satisfaction.
Identify potential opportunities for additional services within existing engagements.
Partner with sales teams to support services expansion discussions and solution positioning.