Manager, Professional Services

WellSky • Overland Park, KS

1d • Onsite

About The Position

The Manager, Professional Services oversees the team’s successful deployment of WellSky software solutions to clients. The role ensures contractual obligations are met and targets for revenue, gross margin, and client satisfaction are achieved. It manages project execution, team utilization, revenue forecasting, capacity planning, client communication, and escalations. The manager also contributes to implementation improvements, develops consultant capabilities, and partners with Sales and other stakeholders on Statements of Work (SOWs).

The position requires following applicable security policies to safeguard company and client information. It involves travel of up to 30% based on business needs, may require additional or irregular hours, and requires sitting and viewing a computer screen for extended periods.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 4–6 years of relevant work experience.
• At least 0–1 years of relevant management work experience.
• At least 5 years of experience in healthcare or healthcare IT.
• Willingness to travel up to 30% based on business needs.
• Willingness to work additional or irregular hours as needed.
• Ability to sit and view a computer screen for extended periods.
• Must be legally authorized to work in the United States for U.S.-based positions; employment eligibility verification is required at hire.

Nice To Haves

• WellSky solution experience.
• Management consulting or IT consulting work experience.
• Executive presence and ability to build relationships with client leadership, directors, managers, and IT stakeholders.
• Experience leveraging AI and automation tools to improve implementation workflows, resource allocation, training delivery, and consulting operations.
• Strong change management capabilities, including coaching consultants and guiding clients through operational transitions.
• Strong financial and operational acumen, including forecasting, utilization management, margin awareness, and consulting services performance metrics.
• Experience with healthcare revenue cycle and back-office financial operations, including payer billing, claims submission and clearinghouse processes, payment workflows, and general ledger/accounts payable functions.

Responsibilities

• Manage day-to-day execution of consultants’ client projects, ensuring tasks are completed on time, within scope, and in alignment with leadership’s strategic direction.
• Monitor and manage team utilization to support optimal productivity across projects.
• Forecast revenue and utilization, and partner with leadership on capacity planning and resource alignment.
• Act as project sponsor and communicate regularly with clients to provide updates, gather feedback, surface deployment escalations, and develop recommended resolutions for leadership review.
• Contribute ideas to enhance project delivery and drive leadership-directed process changes to improve implementation outcomes.
• Build an effective team by cultivating culture, advocating for change, and coaching or training consultants on best practices.
• Identify, evaluate, and continuously improve Professional Services processes to increase delivery efficiency, consistency, scalability, and client satisfaction.
• Partner with cross-functional teams to implement best practices and leadership-driven improvements.
• Partner with Sales and cross-functional stakeholders during the sales cycle, including contributing to the development, review, and refinement of SOWs for accurate scope, resourcing, timelines, and financial alignment.
• Perform other job duties as assigned.
• Work in accordance with applicable security policies and procedures to safeguard company and client information.

Benefits

• Excellent medical coverage with prescription drug benefits, dental, and vision benefits.
• Mental health support through EAP.
• Generous paid time off.
• 13 paid holidays.
• 100% vested 401(k) retirement plan.
• Educational assistance up to $2,500 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager