Professional Services Manager II, Enterprise

Axon•Atlanta, GA

2d•$78,525 - $125,640•Remote

About The Position

The Professional Services Manager at Axon Enterprise supports pre-sale and post-sale initiatives for Axon products and services, including Evidence.com, Axon body-worn cameras, and Professional Services Packages. The role manages customer deployments as a trusted advisor, using project-management and technical deployment expertise to implement complex solutions within customer timelines and help customers adopt the solutions and realize their full potential. The position is remote from the United States, with up to 75% travel. It supports corporate customers through consulting, evaluations, deployment needs assessments, implementation planning and execution, stakeholder coordination, training, and documentation. The manager collaborates with Sales, Customer Success, Finance, Product Management, and other internal teams. This role reports to the Manager, Professional Services and has no direct reports.

Requirements

BS/BA degree or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body-worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheet or similar project-management tools.
Experience working with corporate, retail, and security-based organizations.
Excellent written and verbal communication skills, including the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently, take ownership of projects, and collaborate effectively across teams.
Willingness to travel throughout North America, with potential for international travel.

Nice To Haves

In-depth knowledge of Axon products and digital evidence management systems.

Responsibilities

Engage corporate leaders, technology decision-makers, and program managers in pre-sale consulting, testing and evaluations, and deployment needs assessments.
Plan, coordinate, and execute implementations of Axon products, supporting seamless integration and effective use of hardware and software.
Oversee large and complex deployments, defining project scope, meeting timelines, and managing stakeholder communications.
Work with customer stakeholders, including C-suite leaders, IT directors, and security directors, to support successful product adoption and implementation.
Develop and deliver training plans and materials, and document training sessions and deployment milestones.
Document and communicate customer feature requests and issues to Sales, Product Management, and other internal stakeholders.
Collaborate with Sales, Customer Success, Finance, Product Management, and other internal teams to support customer satisfaction and project outcomes.
Use tools such as Smartsheet to manage project timelines, track resource allocation, and report project status.