Enterprise Services Manager

Community Health System Services LLC•Ithaca, NV

4d•$120,000 - $155,000•Remote

About The Position

The Enterprise Services Manager leads the engineering teams responsible for designing, implementing, administering, and continuously improving Xtensys enterprise endpoint, virtual desktop, and Microsoft 365 platforms. The role is accountable for the reliability, security, performance, and lifecycle of Virtual Systems (VDI/DaaS), Endpoint Engineering, and Microsoft 365 environments supporting Xtensys and its healthcare customers, including clinical systems such as Epic. Through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors and their teams, the manager sets technical standards, governs change, manages vendor and licensing relationships, and ensures work aligns with ITIL v4–aligned practices and Xtensys security and compliance requirements. Success is measured by platform stability, security and compliance posture, project and change delivery, team performance and development, vendor and cost management, and the ability to translate business and clinical needs into reliable enterprise workspace and collaboration services. The position is remote and follows core operational and collaboration hours aligned with the Eastern Time Zone. Occasional travel to Xtensys offices, customer locations, leadership meetings, or planning sessions may be required, generally up to 15%. Compensation is listed as $120,000.00–$155,00.00 per year.

Requirements

Proven experience leading technical engineering teams in an enterprise or managed services environment, including hiring, coaching, and performance management; experience leading through subordinate supervisors or leads is preferred.
Strong technical breadth across endpoint management, including Intune, Autopilot, ManageEngine or comparable tools, and remote support; Active Directory and Group Policy; virtual desktop/DaaS; and Microsoft 365.
Working knowledge of identity, security, and healthcare compliance frameworks, including HIPAA and SOC 2, conditional access, endpoint security, and patch and vulnerability management.
Demonstrated ability to set technical standards, govern change, and lead projects, upgrades, and migrations to successful completion, including technical roadmap development.
Strong vendor, licensing, and cost-management experience, including Microsoft licensing and virtualization and endpoint vendor relationships.
Experience with automation and scripting, particularly PowerShell, to standardize and automate platform administration.
Deep command of ITIL v4–aligned Incident, Problem, Change, and Knowledge Management practices, and Level 3 technical escalation.
Excellent communication, documentation, and stakeholder-management skills, including presenting technical performance, risks, and roadmaps to senior leadership and customers.
Bachelor’s degree in information technology, computer science, or a related field, or equivalent industry experience.
Several years of infrastructure or engineering experience, including time in a leadership role.

Nice To Haves

Bachelor’s degree in information technology, computer science, or a related field is preferred.
Relevant certifications or training are preferred, such as Microsoft, Citrix/Omnissa, endpoint/virtualization, or ITIL v4 credentials; equivalent hands-on experience may be considered in place of formal credentials.

Responsibilities

Lead, mentor, and develop the Enterprise Services engineering organization through its engineering supervisors, including hiring, coaching, performance management, and workforce planning.
Own the reliability, security, capacity, and lifecycle of enterprise endpoint, VDI/DaaS, and Microsoft 365 platforms across Xtensys and supported healthcare customers.
Set and enforce technical standards, architecture direction, and operating procedures aligned with ITIL v4, change management, and security and compliance requirements, including HIPAA and SOC 2.
Serve as the senior escalation point and provide Level 3 leadership for complex, high-impact incidents and problems, coordinating across teams and vendors to restore service and prevent recurrence.
Oversee design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions, including capacity planning, performance optimization, patch and vulnerability compliance, and endpoint security.
Champion automation and standardization using tools such as Intune, ManageEngine, Active Directory/Group Policy, and PowerShell.
Plan and govern projects, upgrades, and migrations, including scope, risk, testing, rollback, production validation, and technical roadmap development.
Manage vendor, licensing, and renewal relationships, including Microsoft, Omnissa/Citrix, and endpoint and virtualization vendors, optimizing cost, value, and roadmap alignment.
Define and report key metrics for platform performance, stability, security, and improvement, using data to drive accountability and continual service improvement.
Partner with Service Desk, Field Services, Reliability Operations, Identity, and Security teams to ensure clear ownership, escalation paths, documentation, and operational readiness for supported services.