Professional Services Manager II, Enterprise

Axon•Atlanta, GA

1d•Remote

About The Position

The Professional Services Manager at Axon Enterprise drives pre-sale and post-sale initiatives for Axon’s products and services, including Evidence.com, body-worn cameras, and Professional Services Packages. The role acts as a trusted advisor, managing deployments and using project management and technical implementation expertise to deliver complex solutions within customer timelines. The position is remote from the United States and requires up to 75% travel.

Requirements

BS/BA degree or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body-worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
Experience working with corporate, retail, and security-based organizations.
Excellent written and verbal communication skills, including the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently, take ownership of projects, and collaborate effectively across teams.
Willingness to travel throughout North America, with potential for international travel.

Nice To Haves

In-depth knowledge of Axon products and digital evidence management systems.

Responsibilities

Consult with corporate leaders, technology decision-makers, and program managers on pre-sale needs, testing and evaluations, and deployment assessments.
Plan, coordinate, and execute implementations of Axon products, supporting integration and effective use of hardware and software.
Manage large or complex deployments by defining project scope, meeting timelines, and coordinating stakeholder communications.
Work with customer stakeholders, including C-suite leaders and IT and security directors, to support successful adoption and implementation.
Develop and deliver training plans and materials, and document training sessions and deployment milestones.
Document and communicate customer feature requests and issues to Sales, Product Management, and other internal stakeholders.
Collaborate with Sales, Customer Success, Finance, Product Management, and other internal teams to support customer satisfaction and project outcomes.
Use tools such as Smartsheets to manage timelines, track resource allocation, and report project status.