Professional Services Engineer II

Atomic Data • Minneapolis, MN

2d

About The Position

The Professional Services Engineer II maintains on-premises and cloud applications, servers, storage, and network equipment for local and remote users at companies of varying sizes and with diverse software, hardware, and operating-system configurations. The role requires advanced root-cause analysis, the ability to work with minimal supervision, and infrastructure support across a variety of technologies.

The engineer designs, configures, deploys, and maintains infrastructure solutions; troubleshoots and tunes performance; supports escalated service tickets; and works with engineers and software developers on system design and compatibility. The role also includes documentation, client communication, research and evaluation of technology solutions, solving complex problems, and scripting for automation and system administration. The position may require travel to Atomic Data facilities and client sites and flexibility to support 24/7 operations.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience, in engineering, mathematics, or computer science.
• Demonstrable advanced proficiency in systems administration or systems engineering.
• Strong hardware and software troubleshooting skills.
• Flexibility to support 24/7 operations.
• Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
• Proficiency with VMware and Microsoft virtualization solutions.
• Proficiency with SAN, NAS, and backup vendor technologies, such as NetApp, Nimble, and Pure Storage.
• Server operating-system management and deployment skills.
• Proficiency with Microsoft Exchange (on-premises and/or O365).
• Proficiency with Microsoft Active Directory and/or Entra ID.
• Proficiency with DNS, DHCP, SMTP, firewalls, and load balancing.
• Proficiency with systems monitoring software such as Logic Monitor.
• Proficiency with Microsoft 365 onboarding and management.
• Proficiency with mobile device management via Intune.
• Proficiency with Teams Phones and Teams Rooms deployment and configuration.

Nice To Haves

• MSP experience.
• Certifications in Cisco, VMware, AWS, or Azure.

Responsibilities

• Design, configure, deploy, and maintain applications, servers, storage, and network solutions in on-premises and cloud environments.
• Perform troubleshooting, performance tuning, and capacity planning.
• Act as an escalation point for the Frontline Services team, supporting and resolving trouble tickets.
• Collaborate with engineers or software developers to select design solutions and ensure system-component compatibility.
• Create and update internal documentation.
• Communicate with technical staff and end users while providing exceptional client service.
• Research and evaluate new hardware and software solutions.
• Identify timely, viable solutions to complex problems.
• Develop scripts for automation, installation, configuration, and analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level