Professional Services Engineer

ABACUS • Frisco, TX

5d

About The Position

The Professional Services Engineer develops and deploys client-centered solutions and enhances the service catalog for clients in the financial services and healthcare industries. The role applies knowledge of industry standards, best practices, and emerging trends to deliver solutions tailored to client needs that are robust, repeatable, and embraced throughout the organization.

This client-facing position handles complex technical project tasks, project issues, and initial troubleshooting; configures and troubleshoots servers and networks; configures and migrates cloud services; and manages small and medium-sized projects. The engineer also provides technical advice during planning and scoping calls, contributes to department goals by meeting personal KPI targets, and documents internal processes and guides. The role involves occasional in-person client visits, some international travel, on-call work, some evening shifts, and working from home.

Requirements

• Minimum 2–3 years’ experience in a system engineering role.
• Strong technical skills with public cloud technologies, particularly Azure.
• Technical implementation and troubleshooting skills.
• Senior-level experience troubleshooting and/or installing IT infrastructure.
• Experience configuring Windows Servers.
• Experience configuring and deploying Microsoft products.
• Networking skills, including configuring firewalls and managed switches, and working with TCP/IP and protocols.
• Ability to travel onsite to client offices or regionally.

Nice To Haves

• Experience configuring AI and DLP.
• Certifications such as AI, Azure Expert, MCSE, VCP, or CCP.
• MSP experience.

Responsibilities

• Handle complex technical project tasks, project issues, and initial troubleshooting for clients.
• Work in a client-facing role, with occasional in-person visits to client sites.
• Configure and troubleshoot servers and networks.
• Configure and migrate cloud services.
• Manage small and medium-sized projects.
• Provide technical advice on planning and scoping calls.
• Help achieve department goals by meeting personal KPI targets.
• Document internal processes and guides.
• Travel internationally as required and participate in on-call coverage.
• Work some evening shifts and from home.

Benefits

• Opportunity to work as part of a team of experienced technicians who challenge, support, and mentor each other.
• Exposure to a diverse array of technologies.
• Opportunities for further technical education through online courses and certificate reimbursement.
• Competitive compensation and a robust benefits package, including medical, dental, vision, disability, and life insurance, 401(k), and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed