Professional Services Engineer

Fortinet•Melbourne, FL

3d•$106,000 - $130,000

About The Position

Fortinet is hiring Professional Services Engineers to provide dedicated consulting services to end users for the duration of an agreement. The consultant works with the end user to define specific daily activities, support Fortinet products, and help clients operate, maintain, and improve their network security environments. The role includes developing procedures and test plans for migrations, upgrades, updates, and new features; verifying configurations and applying best practices; evaluating interoperability with devices that interact with Fortinet products; and training client staff. The engineer is expected to maintain core competency in Fortinet products and technologies and resolve or escalate issues promptly. Travel may be required as needed. The position requires substantial networking and security experience, strong troubleshooting and communication skills, and the ability to work independently and collaboratively while adapting to changing priorities and project needs. Candidates must be authorized to work in the United States without sponsorship. The stated US base salary range is $106,000–$130,000. Fortinet offers a range of insurance, retirement, leave, and other benefits, and roles are eligible to participate in the company equity program. Bonus eligibility is reviewed at hire and annually at the company's discretion.

Requirements

At least 7 years of experience in LAN/WAN/Internet consulting, support, and/or administration.
At least 5 years of experience with network security products.
At least 2 years of experience with Fortinet products.
Solid understanding of security and networking principles and technologies, including switching, routing, load balancing, Wi-Fi, firewalls, IPS, VPN, antivirus, antispam, web filtering, and application control.
Excellent troubleshooting skills.
Strong oral communication and presentation skills.
Ability to work independently and in a team-oriented, collaborative environment.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills.
Ability to respond promptly and efficiently to project adjustments and alterations.
Flexibility during periods of change.
Ability to elicit cooperation from upper management, clients, and other departments.
Ability to bring projects to successful completion with political sensitivity.
Strong commitment and self-driven approach.
Ability to travel as needed.
Bachelor's degree in Computer Science, Software Engineering, or related work-related experience.
Must be authorized to work in the United States without sponsorship.