Professional Services Engineer

Fortinet • Jacksonville, FL

21h

About The Position

Fortinet is hiring Professional Services Engineers to provide dedicated consulting services to end users for the duration of an agreement. The consultant works with the end user to define specific daily activities and supports the operation, maintenance, migration, and effective use of Fortinet products. The role includes troubleshooting and escalation, testing and configuration work, client training, and maintaining expertise across Fortinet’s product line and technologies. Travel may be required as needed.

Requirements

• At least 7 years of experience in LAN/WAN/Internet consulting, support, or administration.
• At least 5 years of experience with network security products.
• At least 2 years of experience with Fortinet products.
• Solid understanding of security and networking principles and technologies, including switching, routing, load balancing, Wi-Fi, firewalls, IPS, VPN, antivirus, anti-spam, web filtering, and application control.
• Excellent troubleshooting skills.
• Outstanding oral communication and presentation skills.
• Ability to work independently and in a team-oriented, collaborative environment.
• Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving skills.
• Ability to respond promptly and efficiently to project adjustments and alterations.
• Flexibility during times of change.
• Ability to elicit cooperation from varied sources, including upper management, clients, and other departments.
• Ability to bring projects to successful completion with political sensitivity.
• Strong commitment and self-drive.
• Ability to travel as needed.
• Bachelor's degree in Computer Science, Software Engineering, or related work-related experience.
• Must be authorized to work in the U.S. without sponsorship.

Nice To Haves

• Experience working as a Professional Services Consultant or Engineer.

Responsibilities

• Assist client staff with day-to-day operation and support of Fortinet products.
• Develop methods of procedure (MOPs) for migrations, upgrades, and updates.
• Develop test plans and test new features and releases.
• Verify configurations and implement best practices.
• Evaluate interoperability of devices that interact with Fortinet products.
• Provide training and knowledge transfer to client staff.
• Develop and maintain core competency in Fortinet products and technologies.
• Resolve issues or escalate them in a timely fashion.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 11 paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Fortinet equity program eligibility
• Bonus eligibility, reviewed at hire and annually at the company's discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior