Professional Services Engineer

Fortinet•Jacksonville, FL

1d•$106,000 - $130,000

About The Position

Fortinet is hiring Professional Services Engineers to serve as dedicated Professional Services consultants assigned to end users for the duration of an agreement. Consultants work with end users to define specific daily activities, assist with Fortinet product operations and support, and provide technical guidance, testing, training, and issue resolution. The role requires strong networking and security expertise, excellent communication and troubleshooting skills, flexibility, and the ability to work independently and collaboratively. Travel may be required as needed. Candidates must be authorized to work in the U.S. without sponsorship. The role is full-time, with a stated US base salary range of $106,000–$130,000. Fortinet offers medical, dental, vision, life and disability insurance, 401(k), paid holidays, vacation and sick time, and a comprehensive leave program. Roles are eligible to participate in Fortinet’s equity program; bonus eligibility is reviewed at hire and annually at the company’s discretion.

Requirements

At least 7 years of experience in LAN/WAN/Internet consulting, support, and/or administration.
At least 5 years of experience with network security products.
At least 2 years of experience with Fortinet products.
Solid understanding of security and networking principles and technologies, including switching, routing, load balancing, WiFi, firewalls, IPS, VPN, antivirus, antispam, web filtering, and application control.
Excellent troubleshooting skills.
Outstanding oral communication and presentation skills.
Experience working independently and in a team-oriented, collaborative environment.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
Ability to respond promptly and efficiently to project adjustments and alterations.
Flexibility during times of change.
Ability to elicit cooperation from sources including upper management, clients, and other departments.
Ability to bring projects to successful completion through political sensitivity.
Strong commitment and self-driven approach.
Ability to travel as needed.
Bachelor’s degree in Computer Science, Software Engineering, or related work-related experience.
Must be authorized to work in the U.S. without sponsorship.

Nice To Haves

Experience working as a Professional Services Consultant or Engineer.

Responsibilities

Assist client staff with day-to-day operation and support of Fortinet products.
Develop methods of procedure (MOPs) for migrations, upgrades, and updates.
Develop test plans and test new features and releases.
Verify configurations and implement best practices.
Evaluate interoperability of devices that interact with Fortinet products.
Train client staff and transfer knowledge.
Develop and maintain core competency in Fortinet’s product line and technologies.
Resolve issues or escalate them in a timely fashion.
Work with the end user to define specific daily activities.