Professional Services Engineer

Penguin Solutions•Durham, NC

8d•$97,000 - $120,000•Hybrid

About The Position

Penguin Solutions Professional Services provides engineering services for integrating, configuring, and deploying complex environments involving high-performance computing, cloud, and enterprise systems. The Professional Services Engineer uses customer-service and technical skills to install, document, configure, troubleshoot, and repair deployed solutions. Most work is performed at customer sites, with the role based in a hybrid arrangement in Durham, North Carolina; remote work within the United States may be considered for the right candidate. Travel of up to 60% is required.

Requirements

Bachelor’s degree in Computer Science, Computer or Electrical Engineering, or a related field, or equivalent experience.
At least 3 years of hands-on experience with UNIX/Linux server environments.
Experience with Linux TCP/IP configuration.
Skills with Linux md and lvm software RAID technologies.
Familiarity with Linux basics such as systemd, firewalld, and kickstart installation.
Outstanding verbal, written, and interpersonal skills.
U.S. citizenship is required.
Ability to travel up to 60%.

Nice To Haves

Red Hat RHCSA, SUSE Certified Engineer, or equivalent certification.
Skills with automation technologies such as Ansible or Puppet.
Experience with Linux-hosted virtual machines.
Experience with software-defined storage such as Ceph and Lustre.
Familiarity with network operating systems such as Cumulus or Sonic.
Experience with high-speed networks such as InfiniBand and Omni-Path Architecture (OPA).
Familiarity with accelerated computing technologies such as GPUs.
Skill with HPC provisioning systems such as ClusterWare, Cobbler, xCAT, or Bright.
Experience installing or configuring HPC job schedulers such as Slurm or PBS.
Application build, installation, and configuration skills, including familiarity with the GNU toolchain.
Security clearance or ability to obtain U.S. security clearance.
Ability to help grow a vibrant, leading-edge professional services organization.

Responsibilities

Work independently and as part of a team to build, install, and troubleshoot complex computer and network systems.
Provide hands-on deployment of Penguin Computing solutions.
Perform in-factory and on-site racking and cabling, software installation, system configuration, and system verification.
Install, configure, and tune software applications and software-defined solutions.
Test and troubleshoot hardware, software, and network issues.
Participate in developing Penguin Computing solutions as they relate to implementation and deployment.
Participate in developing and delivering documentation and training for Penguin Computing solutions.
Help grow Penguin Computing’s technical expertise through peer education and other means.
Contribute technical expertise to commercial and public-sector sales opportunities.
Assist local technical support and repair engineers.
Fully document processes, procedures, and all work performed.
Lift and carry items weighing up to 30 pounds.