Professional Services Engineer II
About The Position
The Professional Services Engineer II maintains on-premises and cloud applications, servers, storage, and network equipment for local and remote users at companies of varying sizes and with diverse software, hardware, and operating-system configurations. The role requires high-level root-cause analysis, the ability to work with minimal supervision, and the ability to support infrastructure across a variety of technologies. The position designs, configures, deploys, and maintains infrastructure solutions; troubleshoots and tunes performance; and serves as an escalation point for the Frontline Services team. The engineer collaborates with engineering and software development colleagues, documents systems and processes, communicates with technical staff and end users, researches hardware and software, solves complex problems, and develops scripts for automation and related tasks. The position reports to the Director of Engineering.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience in engineering, mathematics, or computer science.
- Demonstrable advanced proficiency in systems administration or systems engineering.
- Strong hardware and software troubleshooting skills.
- Flexibility to support 24/7 operations.
- Reliable transportation to travel to Atomic Data facilities and client sites as needed.
- Proficiency with VMware and Microsoft virtualization solutions.
- Proficiency with SAN, NAS, and backup vendor technologies, such as NetApp, Nimble, and Pure Storage.
- Server operating-system management and deployment skills.
- Proficiency with Microsoft Exchange (on-premises and/or O365).
- Proficiency with Microsoft Active Directory and/or Entra ID.
- Proficiency with DNS, DHCP, SMTP, firewalls, and load balancing.
- Proficiency with systems monitoring software such as Logic Monitor.
- Proficiency with Microsoft 365 onboarding and management.
- Proficiency with mobile device management via Intune.
- Proficiency with Teams Phones and Teams Rooms deployment and configuration.
Nice To Haves
- MSP experience.
- Certifications in Cisco, VMware, AWS, or Azure.
Responsibilities
- Design, configure, deploy, and maintain applications, servers, storage, and network solutions both on-premises and in the cloud.
- Perform troubleshooting, performance tuning, and capacity planning.
- Serve as an escalation point for the Frontline Services team, providing support and resolving trouble tickets.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure system components are compatible.
- Create and update internal documentation.
- Communicate effectively with technical staff and end users while providing exceptional client service.
- Research and evaluate new hardware and software solutions.
- Identify viable solutions to complex problems in a timely manner.
- Develop scripts for automation, installation, configuration, and analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
