Enterprise Services Engineer II

Columbia Bank•Salem, OR

7d•$69,991 - $120,000•Onsite

About The Position

As an Enterprise Services Engineer II in the Collaboration Services group, you will independently and proactively support and maintain Microsoft 365 enterprise applications and services. You will lead technical initiatives, mentor junior staff, and improve system reliability and efficiency. The role includes advanced troubleshooting, project contributions, and collaboration across teams to resolve complex technical challenges, with minimal supervision. You will implement, administer, monitor, and optimize Microsoft 365 services and associated cloud technologies, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Entra ID, and related security and compliance capabilities. You will help maintain secure, reliable, and scalable collaboration platforms that support business operations, regulatory compliance, and cybersecurity objectives. The position also develops automation solutions and contributes to service management, operational efficiency, governance, reporting, and service delivery. The role participates in a 24x7 global support team and provides advanced Level 2 and Level 3 support. It requires compliance with company and bank policies, procedures, and regulatory requirements, as well as keeping current on applicable regulation changes and completing required training. The primary location is fully onsite at 301 Church Street, Salem, Oregon. Occasional travel is required.

Requirements

High school diploma or GED.
Associate’s degree, vocational degree, or technical degree in information technology or a related field, or equivalent experience.
3–5 years of IT-related engineering experience.
Advanced technical knowledge for troubleshooting and resolving a wide variety of complex problems.
Strong interpersonal and communication skills, with the ability to lead discussions and present solutions.
Specialized education and hands-on experience with IT support tools and enterprise applications.
Excellent research, analytical, problem-solving, and troubleshooting skills.

Nice To Haves

Bachelor’s degree, vocational degree, or technical degree in information technology or a related field, or equivalent experience.
CompTIA A+ certification.
Microsoft Certified Fundamentals certification.

Responsibilities

Implement, administer, monitor, and optimize Microsoft 365 services and associated cloud technologies, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Entra ID, and related security and compliance capabilities.
Maintain secure, reliable, and scalable collaboration platforms that support business operations, regulatory compliance, and cybersecurity objectives.
Lead the deployment and maintenance of applications and services, providing technical guidance to junior engineers.
Independently implement business applications based on technical requirements and ensure system reliability, availability, security, and performance.
Analyze and improve ServiceNow ITSM processes, identify trends, and recommend enhancements to IT operations.
Provide advanced Level 2 and Level 3 support, resolving complex issues and escalating only when necessary.
Collaborate with vendors and internal teams as a technical resource for escalated support and knowledge sharing.
Participate in a 24x7 global support team and escalate complex problems as needed.
Develop and maintain automation solutions using PowerShell, Microsoft Graph, Azure Automation, and other administrative tools to improve operational efficiency, reporting, governance, and service delivery.
Oversee service management ticket updates and ensure accurate tracking of IT service tasks.
Comply with company policies, procedures, and regulatory requirements, complete advanced training as needed, and stay current on regulation changes.
Maintain working knowledge of the Bank's written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.
Coach, mentor, or train others and teach coursework as a subject matter expert when asked.
Actively learn, demonstrate, and foster Columbia's corporate culture; take personal initiative and serve as a positive example.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
Performance-based incentive compensation may be available.