Enterprise Services Engineer II

Columbia Bank•Phoenix, AZ

1d•Onsite

About The Position

As an Enterprise Services Engineer II in the Digital Engineering group, you will independently support and maintain Microsoft 365 enterprise applications and services. You will lead technical initiatives, mentor junior staff, improve system reliability and efficiency, and contribute to projects while resolving complex technical challenges with minimal supervision. The role implements, administers, monitors, and optimizes Microsoft 365 services and related cloud technologies, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Entra ID, and associated security and compliance capabilities. It maintains secure, reliable, and scalable collaboration platforms that support business operations, regulatory compliance, and cybersecurity objectives. You will lead application and service deployments and maintenance, independently implement business applications from technical requirements, provide advanced Level 2 and Level 3 support, and collaborate with vendors and internal teams on escalated support and knowledge sharing. You will develop automation using PowerShell, Microsoft Graph, Azure Automation, and other administrative tools; improve ITSM processes in ServiceNow; oversee ticket updates and accurate tracking of IT service tasks; and create and maintain Microsoft 365 documentation, policies, and procedures. The position participates in a 24x7 global support team and may coach, mentor, or train others. It also requires compliance with company policies, bank regulations, and applicable training requirements, including maintaining working knowledge of relevant bank policies and regulations. This position is fully onsite at 2155 W Pinnacle Peak Rd, Phoenix, AZ 85027. Occasional travel is required. The pay range is $69,991.00–$120,000.00, with possible performance-based incentive compensation. The selected candidate’s pay rate depends on job-related knowledge, skills, experience, education, and geographic location.

Requirements

High school diploma or GED.
Associate’s degree, vocational or technical degree in information technology or a related field, or equivalent experience.
3–5 years of IT-related engineering experience.
Advanced technical knowledge for troubleshooting and resolving a wide variety of complex problems.
Strong interpersonal and communication skills, including the ability to lead discussions and present solutions.
Specialized education and hands-on experience with IT support tools and enterprise applications.
Excellent research, analytical, problem-solving, and troubleshooting skills.
Ability to work fully onsite at the posted location.
Occasional travel.

Nice To Haves

Bachelor’s degree, vocational or technical degree in information technology or a related field, or equivalent experience.
CompTIA A+.
Microsoft Certified Fundamentals.

Responsibilities

Implement, administer, monitor, and optimize Microsoft 365 services and associated cloud technologies, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Entra ID.
Maintain secure, reliable, and scalable collaboration platforms that support business operations, regulatory compliance, and cybersecurity objectives.
Lead the deployment and maintenance of applications and services, providing technical guidance to junior engineers.
Independently implement business applications based on technical requirements and ensure system reliability, availability, security, and performance.
Analyze and improve ServiceNow ITSM processes, identify trends, and recommend operational enhancements.
Provide advanced Level 2 and Level 3 support, resolving complex issues and escalating when necessary.
Collaborate with vendors and internal teams on escalated support and knowledge sharing.
Participate in a 24x7 global support team and escalate complex problems as needed.
Develop and maintain automation using PowerShell, Microsoft Graph, Azure Automation, and other administrative tools to improve efficiency, reporting, governance, and service delivery.
Oversee service management ticket updates and ensure accurate tracking of IT service tasks.
Create and maintain documentation for Microsoft 365 configurations and procedures.
Develop and implement policies and procedures for Microsoft 365 usage.
Provide technical support for Microsoft 365-related projects and implement new features and updates in the Microsoft 365 environment.
Ensure the security and compliance of the Microsoft 365 environment.
Comply with company policies, procedures, bank regulations, and required annual or job-specific training; maintain working knowledge of applicable bank regulations and written policies.
Keep up to date on regulation changes.
May coach, mentor, or train others and teach coursework as a subject matter expert.
Demonstrate and foster Columbia’s corporate culture, take personal initiative, and serve as a positive example.
May perform other duties as assigned.

Benefits

Medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays
Performance-based incentive compensation may be available