Professional Services Manager I, Fleet

Axon•Arizona, USA, AZ

8d•$68,625 - $109,800•Remote

About The Position

This is a post-sale, customer-facing, front-line role focused on deploying network, hardware, and software solutions for Axon Fleet products. The role requires a professional attitude and a strong focus on the customer's full implementation experience. The employee works remotely from the United States and travels domestically 100% of the workweek, Monday through Friday. There is no residency location requirement, but candidates must live within reasonable proximity to a major airport. The position has no direct reports and reports to a Senior Manager or Manager of Professional Services.

Requirements

Ability to perform job functions from any location with minimal oversight.
Ability to stand, bend, and stoop for upwards of 8 hours a day and regularly lift or carry tools weighing up to 75 pounds, with or without special accommodations.
Flexibility to take on additional projects and adapt to changing priorities.
Ability to work both as part of a team and as an individual contributor in a fast-paced, dynamic environment.
Willingness to work with a team or visit clients in person weekly.
Residence within reasonable proximity to a major airport.
At least 3 years of advanced computer network implementation experience, including systems software, Windows operating systems and application software, hardware, and configurations.
Knowledge of Cradlepoint router or equivalent configuration, implementation, and deployment.
Familiarity with data transfer concepts, WAN access types, local area networking, physical-layer infrastructure, wireless technologies, access point networks, and virtual private networking.
Experience implementing and deploying products in IP-based Ethernet networks, including Layer 2, Layer 3, LAN, WAN, and VPN.
Valid driver's license that must be maintained throughout employment.

Nice To Haves

A+, Network+, or equivalent certification.
Basic understanding of 12-volt DC circuit theory and electrical wiring diagrams, mechanical dexterity, and troubleshooting skills.
Emergency Vehicle Technician or similar ASE Electronics certification, or experience as a military electronics technician.
Cradlepoint Network Associate or Cradlepoint Network Professional certification.

Responsibilities

Identify and implement solutions with minimal assistance in a fast-paced environment.
Assist clients in monitoring software implementation lifecycles and make appropriate customizations.
Conduct training sessions for customer technical points of contact and end users on Axon product applications.
Create accurate computer network diagrams and documentation for network communication systems design and planning.
Coordinate with customers and execute field commissioning tests.
Deliver timely and detailed project deployment reports.
Engage post-sale with technology decision makers, including police chiefs, command staff, sheriffs, IT directors, and program managers.
Escalate product irregularities and problems to Product Managers during site deployments.
Maintain regular and predictable attendance.
Synchronize the operation of Axon products as they apply to Fleet solutions.
Train primary technical contacts and end users on proper installation and use of Axon Fleet components and products.
Troubleshoot applications, computers, networks, and products.
Validate the quality of 12V DC subcontractor installations.