Summer Internship Program 2027 - Professional Services Intern

Intercontinental Exchange Holdings, Inc. • Jacksonville, FL

6d • Onsite

About The Position

The Professional Services Intern supports implementation consultants who deliver digital products to mortgage servicing clients. The intern helps keep projects organized, tested, and documented from kickoff through the handoff to client support.

The ICE Internship Program combines hands-on project work with career and professional development. Interns build connections, strengthen interpersonal skills, and attend weekly sessions led by industry leaders. They also connect with fellow interns and learn about the financial services, technology, and mortgage industries.

The internship is full-time, five days a week, at ICE’s Jacksonville office for the full duration of one of the two designated program schedules: May 24, 2027–August 6, 2027, or June 7, 2027–August 20, 2027. Partial participation and alternate dates cannot be accommodated. Candidates select their preferred session during the application process.

Requirements

• Currently enrolled in a degree program at an accredited university and advancing to at least the junior year of study.
• Clear written and verbal communication skills.
• Strong organization and attention to detail.
• Working knowledge of Excel, Word, PowerPoint, Teams, and SharePoint.
• Must be available to work full-time, five days a week, at the Jacksonville office for the entire duration of one designated program schedule.

Nice To Haves

• Familiarity with project tracking tools such as Trello or Azure DevOps.
• Prior mortgage experience is not required.

Responsibilities

• Track and review client implementation artifacts, including questionnaires, configuration guides, and branding files, and flag items that are late or incomplete.
• Support user acceptance testing readiness by running test scripts, logging issues, and summarizing results.
• Take notes during client kickoff meetings, walkthroughs, and working sessions, and send action items to the team.
• Maintain configuration workbooks and update process documentation as gaps are identified.
• Learn core mortgage servicing concepts, including loan setup, payments, escrow, and customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed